Private Patient Co-ordinator

Key Duties and Responsibilities Patient Pathway Coordination Coordinate private patient pathways from referral through to treatment, ensuring activity is organised efficiently and in line with agreed processes. Manage private patient bookings, including outpatient appointments, inpatient admissions, theatre activity and pre-assessment requirements, as appropriate. Liaise with consultants, secretaries, clinical teams and ward staff to confirm activity plans, admission readiness and bed availability. Ensure all private patient activity is recorded accurately on the relevant patient administration and clinical systems and kept up to date throughout the pathway. Financial Authorisation and Billing Support Ensure that all private patient activity has appropriate financial authorisation in place prior to admission or treatment, in accordance with Trust procedures. Liaise with insurers and sponsors to obtain and validate pre-authorisation details and confirm funding arrangements. Identify self-pay patients and ensure deposits, quotations, agreements and related documentation are obtained in advance of treatment where required. Support accurate billing by ensuring activity is fully captured, recorded correctly and aligned across operational and financial systems. Escalate cases where authorisation, funding or documentation is incomplete or inconsistent. Customer Service and Stakeholder Management Act as a key point of contact for private patient enquiries, providing clear, professional and timely information to patients, consultants and internal teams. Develop effective working relationships with consultants, divisional teams, insurers and operational colleagues to support smooth delivery of private patient services. Manage queries, concerns and issues appropriately, escalating where necessary and ensuring a high standard of service throughout the patient journey. Administrative, Governance and Team Responsibilities Maintain accurate records, audit trails, correspondence and departmental trackers in support of private patient activity. Manage telephone, email and shared inbox enquiries efficiently and in line with service expectations. Ensure compliance with Trust policies, information governance requirements, data protection legislation and relevant private patient procedures. Contribute to audits, service improvement activity, team objectives and training and development requirements. Undertake other duties commensurate with the grade and nature of the post