Retail Portfolio Compliance Lead

Retail Portfolio Compliance Lead

Location

Weybridge, KT13 0SL

Hours of work

40

Contract Type

Permanent

We are seeking a senior, client‑facing Retail Portfolio Compliance Lead to be accountable for the delivery of compliance services across a major banking client’s retail branch network.

​

This role is responsible for ensuring statutory inspections and associated corrective actions are delivered in line with legislative, contractual, and best‑practice requirements.

Job Description

The successful candidate will provide subject matter expertise, oversee performance reporting, identify risks and opportunities, and develop proportionate, costed solutions.

​

The role combines site visits with remote working, strong stakeholder engagement, and oversight of compliance delivery across a large, multi‑site retail portfolio.

Key Responsibilities

Lead the delivery and documentation of statutory compliance inspections across the retail portfolio (including WRA, LOLER and Pressure Systems).

Manage corrective work orders, ensuring completion within agreed SLAs and supported by appropriate evidence.

Track planned and ongoing compliance activities to ensure KPIs and contractual targets are met.

Produce routine performance reporting covering inspection completion, corrective works status, delivery partner performance, and evidence quality.

Visit sites to carry out audits and compliance checks, identifying non‑compliance and supporting remediation.

Conduct contractual reviews to ensure service delivery aligns with risk, legislation, and best practice.

Develop and deliver a compliance service line strategy and transformation programme.

Act as the subject matter expert and manage key stakeholders across the client, internal teams, and external delivery partners.

Professional and Personal Competencies/Qualifications

Proven experience delivering compliance services across multiple sites within a facilities management environment.

Subject matter expertise in at least one area such as Asbestos, Fire Safety, Water Safety, Lifts, Radon Safety, or Pressure Systems.

Recognised qualification such as IOSH or NEBOSH.

Strong understanding of relevant legislation and industry guidance (including L8).

Confidence working with large data sets to monitor performance and identify risk or improvement areas.

Strong written and verbal communication skills, with the ability to produce clear reports and present information effectively.

Good working knowledge of Microsoft Office, particularly Excel.

Experience using CAFM systems (ideally Maximo or Tririga).

Full UK driving licence with flexibility to travel to client sites.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.