Deputy Practice Manager

Job Summary The Deputy Practice Manager will support the Practice Manager in the operational and administrative management of the Practice, ensuring the delivery of high-quality, safe, effective, and efficient services to patients. The post holder will assist in overseeing the smooth day-to-day running of the Practice, support staff management, and contribute to the continuous development and improvement of services in line with NHS regulations and Practice objectives. The Deputy Practice Manager will work closely with the Practice Manager, Partners, clinicians, and administrative teams to maintain excellent standards of patient care and operational performance. Main Duties and ResponsibilitiesOperational Management Support the day-to-day operational management of the Practice. Assist in ensuring the Practice operates efficiently and effectively at all times. Support the implementation and review of Practice policies, procedures, and systems. Monitor and maintain administrative processes to support patient services. Assist with premises and facilities management issues where required. Staff Management and Leadership Support the supervision and management of reception and administrative staff. Assist with staff rotas, annual leave coordination, and workforce planning. Support staff training, induction, and ongoing development. Provide guidance and support to staff in the absence of the Practice Manager. Promote a positive, supportive, and professional working environment. Patient Services Support the delivery of high standards of patient care and customer service. Assist in responding to patient concerns, feedback, and complaints in accordance with Practice procedures. Work collaboratively with clinical and non-clinical staff to improve patient experience and access to services. HR and Governance Assist with recruitment, onboarding, and HR administration processes. Support compliance with employment policies, NHS regulations, CQC standards, and Practice protocols. Maintain confidentiality and ensure compliance with GDPR and information governance requirements. Support health and safety processes and risk management activities. Finance and Performance Assist with monitoring Practice performance targets and contractual requirements. Support administrative processes relating to QOF, enhanced services, and other NHS initiatives. Assist the Practice Manager with reporting, audits, and data monitoring where required. IT and Systems Support the effective use of clinical systems and Practice IT infrastructure. Assist in identifying opportunities to improve systems, workflows, and digital processes. Ensure accurate record keeping and data quality standards are maintained. General Responsibilities Maintain strict confidentiality regarding patient and Practice information. Participate in Practice meetings, training, and development activities. Demonstrate flexibility and undertake additional duties appropriate to the role. Work in accordance with Practice policies, procedures, and NHS guidelines. Person SpecificationEssential Criteria Experience working within an NHS GP Practice or Primary Care setting. Experience supervising or managing administrative teams. Excellent communication and organisational skills. Ability to prioritise workload and work under pressure. Good understanding of NHS Primary Care operations and patient services. Proficient IT skills, including clinical systems and Microsoft Office. Ability to work independently and as part of a team. Desirable Criteria Previous experience in a management or deputy management role. Knowledge of QOF, enhanced services, and CQC requirements. Experience with HR processes and staff development. Understanding of financial and operational performance monitoring. Personal Attributes Professional and approachable manner. Strong leadership and problem-solving skills. Proactive and adaptable approach to work. Commitment to high standards of patient care and service delivery. Ability to maintain confidentiality and professionalism at all times.