Bank Receptionist & Administrator

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments. This requires a helpful attitude even when experiencing negative and sometimes challenging behaviour from patients. Using your own judgment and communication skills to ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Be aware of your surroundings and of the patients in the waiting room and their needs. Receive and make telephone calls as required. Be polite and helpful at all times. Liaise with patients keyworkers (with their consent) to help them access the service as well as any additional requests they may have. Participate on a daily basis in managing tasks to ensure that tasks are kept up to date at all times. Triage requests that come through for Doctors, responding to and preparing information for the clinical team as appropriate. Actively participate in Practice Training to ensure you provide a high level of service for the practice. This will mean you need to attend a training session outside of your normal working hours. You will be expected to do this to ensure that the safety of patients and the Practices adherence to the NHS Contract is achieved. Perform the open and closing duties as required, depending on the shift pattern. Undertake any other additional duties appropriate to the post as requested by the Doctors, Nurses or the Practice Manager. The list of duties in the job description should not be regarded as exclusive or exhaustive.