Duty Manager

Serco Limited

Ready to impact a better future?

Here at Maidstone Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team

• and right now we are looking to recruit for Duty Manager to join our team.

As a Leisure Centre Duty Manager in our leisure operations team, you’ll play a vital role in delivering a safe, welcoming, and high-quality experience for every visitor while keeping the centre running smoothly.

This is a hands-on leadership role where your work has purpose — ensuring customers enjoy their leisure time safely while supporting colleagues to perform at their best. From opening the building to responding to live operational challenges, you’ll help create a positive impact on communities by maintaining a space where people can stay active, connected, and healthy.

What you’ll do as a Leisure Centre Duty Manager

You’ll be entrusted to

Lead day-to-day operations of the leisure centre, ensuring a safe and efficient environment

Act as a key holder, taking responsibility for opening and closing the facility

Coordinate colleagues across front of house, wet side and dry side activities

Deliver excellent customer care, handling enquiries, feedback and complaints professionally

Monitor health and safety standards, carrying out checks and ensuring compliance with procedures

Respond confidently to incidents and emergencies in line with established processes

Does this sound like you?

You’ll be a great fit for this role if you have

Experience in a leisure, fitness or customer-focused environment

Proven ability to supervise or lead teams effectively

Strong communication skills and a passion for customer service

The ability to stay calm and make decisions under pressure

A flexible and reliable approach to working shifts

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

· Free Gym membership

Holidays

21 days plus bank holidays

Training and development

Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression

Discounts

Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel

Charity

Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity

Employee networks

Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.