Infrastructure Support Engineer

Join Superdrug Head Office- Make a Real Difference Every Day!

Location

Hours

37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

Salary

Competitive

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting

bit…

A day includes

A typical day in this role includes

•Provide administration, support and management of the A.S. Watson (UK)

production environments.

•Responding and resolving issues that affect internal and external customer

system availability

•Provide highly specialised technical expertise to support and maintain

multiple environments and demonstrate an awareness of the associated A.S.

Watson (UK) IT Services.

•Partner with the various technical teams to develop and implement solutions.

•Work with 3rd party vendors, ensure SLA, OLA and KPI’s are reviewed and met.

•Conduct complex technical analysis to resolve system problems, ensuring

procedures and processes are followed and or enhanced for system changes

Systems and processes change the way in which we do things from time to time,

but the task remains the same. Try to keep it top level.

Key Responsibilities

Sees every interaction with the customer as an opportunity

to delight them and

comfortable using different platforms to communicate with them.

Understands customer needs and empowers others to remove any barriers to

deliver great

service.

Uses positive language and behaviours in all interactions with customers and

colleagues,

building trust and rapport.

Always prioritises actions which delight the customer/colleague.

Suggests and supports new ideas and ways of working which are designed to

improve

service

✅ This job is a good fit for you if

Are confident in using data to make tactical decisions.

Knowledgeable about their specialism and has an awareness of their wider market

and to support with the current trends in their business area.

Confidently communicates, challenges and gives feedback to others.

Encourages teamwork & collaboration between their own team and others.

Recognises the strengths & contribution of various teams, builds on

networks to understand priorities of others and how to add value.

Seeks feedback and listens to it, takes responsibility to find positive

outcomes and solutions.

Generating ideas and feeling that they can be shared both within their

immediate team and also outside of the team.

Actively looks for new ways of working through Ai that would benefit the

business and move things forward

Actively developing your ability to use AI effectively and think

critically about outputs

Strengthen Human Touch -

Keeping the human element strong

Balancing AI

efficiency with human coaching, empathy, and team cohesion

What you’ll need

2-3 years’ experience working in a busy support team at 2nd

/ 3rd line level.

Experience of providing support and an understanding of the challenges of the

retail sector.

Experience in managing 3rd party suppliers.

Experience providing technical and user focused documentation

️

Technical Skills

•MS Windows 7 & 10, Server 2008 - 2019

•MS Office 2010 – 2016 (O365).

•Office 365 Cloud Support

•Understanding of Active Directory and Microsoft core services, Group Policy,

DNS and DHCP

•Understanding of VPN and experience of Junos Pulse, Pulse Secure, Juniper and

user authentication solutions.

•Dell storage, server and workstation

•Mobile Application/Device Management

•Enterprise endpoint security experience

•LAN and WAN troubleshooting

•IP Voice and Telephone support

•Basic understanding of Microsoft SQL and Oracle.

•Service Now or Top Desk.

•Microsoft In-Tune

•Kaspersky AV or similar

•SAN Storage experience

•Apple Mac, iPhone and iPad devices.

•Adobe Creative Suite.

•Virtualisation using VMWare vSphere 5.5 or later

•VEEAM or similar solution

•Forefront Threat Management Gateway (TMG)

Here's what's in it for you

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
• Come and be part of something special!

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