Product Owner

Join us as a Product Owner

• We’re looking for someone to support senior management in driving the development of our digital channels’ priorities and investment needs
• You’ll be putting the customer at the heart of our digital channel plans and constantly improving their digital journey
• This is an opportunity to oversee the service delivery of our digital channel set, making sure all aspects of our digital customer journey deliver an exceptional customer experience

What you'll do

We’re looking for someone to own the digital journey, driving aspects like performance management, service proposition and customer experience. You’ll be setting the vision for a whole host of digital features, making sure that we create a world-class digital experience for our customers. What’s more, you’ll take ownership of the digital roadmap and the definition, management and prioritisation of the digital backlog.

You’ll also be

• Working with stakeholders and delivering on KPI’s to inform and monitor the digital customer experience
• Making sure that continuous improvements in financial spend is within agreed budgets
• Identifying, managing and escalating conduct risk to deliver key customer outcomes

The skills you'll need

To join us in this role you’ll bring a strong technical grounding in AWS and Kubernetes, with the ability to translate cloud architecture and platform capabilities into clear product backlogs, roadmaps and delivery outcomes. Hands‑on experience working alongside engineering teams you'll ideally have a cloud engineering or DevOps background. You'll either hold or be working towards qualification such as AWS Associate Architect, or AWS Associate Developer, or Certified Kubernetes and Administrator or Certified Kubernetes.

You’ll also need

• A comprehensive understanding of cloud‑native platforms, particularly AWS services such as compute, networking, IAM, containers, observability and Kubernetes concepts including clusters, namespaces, deployments, services and ingress
• Experience working with engineering-led teams using Agile or Scrum delivery models
• The ability to define and prioritise product backlogs informed by platform capabilities and non‑functional requirements like security, resilience, scalability and cost
• Product knowledge that balances technical excellence with customer outcomes
• Familiarity with modern product management approaches, such as agile and iterative delivery, applied in a technical or platform context