Senior Quality Management Lead | Oxleas NHS Foundation Trust

We are looking for an enthusiastic and dynamic individual to work within a forward thinking trust that puts quality at the heart of all we do!

The post holder will play a central role in the delivery of the trust’s quality, governance and continuous improvement programmes. This role requires individuals who are driven, ambitious and passionate about the provision of high quality, safe and effective care with a desire to influence and work in partnership with clinical and managerial staff.

The post holder has a fundamental role within an associated directorate, acting as the main relationship and communication link between services and trust Board. They will provide assurance to the trust Board for their allocated directorate(s) by leading on the delivery of and implementation of the directorates Improving Lives Programme.

The post holder will triangulate and monitor both internal and external intelligence information, including analysing complex data across patient safety, clinical effectiveness, patient experience, and workforce culture ensuring shared learning is embedded and that improvements made are sustainable.

This is a senior leadership role, suited to someone who thrives in a fast‑paced environment, can work collaboratively with clinical teams, and is confident presenting highly complex or sensitive information to senior stakeholders.

• Lead the delivery and implementation of the Improving Lives annual programme for your directorate(s).
• Provide assurance to the Trust Board by analysing complex performance, compliance, and quality data.
• Facilitate pre‑CQC assurance reviews and support directorates with inspection preparedness.
• Oversee CQC Must & Should Do actions and monitor directorate compliance with Quality Statements.
• Champion quality improvement and support operational teams to identify, plan, and evaluate improvement initiatives.
• Analyse incident, complaint, audit, and patient experience trends, ensuring that learning is shared and improvements sustained.
• Lead the use of quality control dashboards and performance monitoring within your directorate(s).
• Build strong relationships across directorates, fostering a culture of safety, learning, and continuous improvement.
• Represent the Quality Management Team at Performance & Quality Assurance Meetings (PQAM).
• Provide expert advice on quality governance, assurance processes, and Quality Impact Assessments (QIAs).
• Contribute to Trust‑wide strategic development of quality, governance, and service improvement.

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We’re Kind
• We’re Fair
• We Listen
• We Care

“The Quality Management Team exist to inspire and empower the Oxleas community to continuously improve experience and outcomes”.

Responsibilities

• Provide expert guidance and leadership to directorate(s) teams to ensure robust systems are in place, that directorate(s) are meeting statutory requirements and clinical governance objectives.
• The post holder will have the skills and ability to manage the quality systems with the objective of ensuring the continual improvement of service effectiveness are embedded.
• Operate as a point of contact for internal specialist advice and liaison directorate on subjects such as the Care Quality Commission, for matters in relation to clinical effectiveness & assurance.
• To deputise for the Head of Quality Management as and when required.
• Line management of junior members of staff.
• As a senior member of the Trust, the post holder will support the embedding of Trust culture and values into all services.
• Communicate effectively with customers, colleagues, staff, and approved agencies ensuring appropriate lines of communication.
• Present highly complex, sensitive, or contentious information to groups.
• Present workshops to large groups of staff.
• To ensure that confidentially is always maintained.
• Motivational/coaching skills to encourage collaborative working to improve services/performance where there may be resistance to change
• The post holder will be the point of contact and offer expert advice for staff, on any matters relating to quality and governance.
• To develop and foster positive working relationships internally and using communication skills to influence, collaborate and deliver.

This advert closes on Friday 12 Jun 2026

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