Outpatients Scheduler - Urology

Key Responsibilities Ensure that all Orders are been placed onto Cerner Contact patients offering them a choice to dates and agree with them the date in line with the Trust Policy Managing waiting lists for patients requiring admission Schedule patients appointments ensuring patient are fully booked on Cerner and ensure a confirmation letter is sent or that patients are telephones if booking at short-notice. Ensuring that all clinics and patients are dated in chronological order. To communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication Respond to enquiries and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence. Liaise with all relevant departments involved in providing care and core services to ensure the smooth progression of the patients pathway. Dealing sensitively with any complaints, problems or issues arising, highlighting and referring problems where necessary to the supervisors/managers. Provide expert advice on aspects of the patients care within defined boundaries and limits Establish and maintain electronic and manual filing systems Provide cross cover within administrative area as required. Waiting list Management and Validation Proactively manage the outpatients and diagnostics waiting list and pathways to avoid breach targets and take steps to resolve any issues e.g. cancelled diagnostics procedures To understand 18 weeks referral to treatment (RTT) rules and use them to manage the patient journeys Identify and report any issues to the relevant manage which compromise delivery of the 18 week RTT pathway, e.g. lack of capacity To understand cancer and diagnostics targets and how it relates to scheduling of patients To view the main responsibility, please see the attached the Job Description and Person Specification