Neighbourhood Housing Officer

What's involved with this role

Triumph Consultants are looking for an experienced Neighbourhood Housing Officer for their client to deliver a high-quality, customer-focused housing management service to tenants and leaseholders. You will manage tenancy issues, support customers and help maintain safe, well-managed neighbourhoods. Contract is for 3 months in Kettering, NN15 7QX.

Neighbourhood Housing Officer

Pay Rate

£17.55 per hour PAYE

Hours per week

37 Monday - Friday

Contract length

3 months

Location

Kettering NN15 7QX

Basic DBS required

Key Requirements

Minimum 3 years’ experience in a similar housing role within a local authority or registered provider.

CIH Level 3 qualification or equivalent, with GCSEs including Maths and English.

Good knowledge of housing legislation, regulation and possession procedures.

Excellent communication, interviewing and negotiation skills, including working with customers with complex needs or challenging behaviour.

Full driving licence and access to a vehicle.

Key Responsibilities

Manage tenancies and leaseholds, including tenancy changes, inspections, tenancy conditions and customer enquiries.

Manage rent arrears and income recovery, including repayment plans, court action and supporting customers with benefits.

Deal with ASB and unacceptable behaviour, taking appropriate action and making referrals for additional support.

Manage estates and empty properties, including estate inspections, property viewings, sign-ups and reletting.

Work with tenants, leaseholders and partner services to resolve issues, improve customer satisfaction and support safe, successful communities.

Reference

RQ1780674

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

1

Job Ref

RQ1780674

Anticipated Length of Assignment

Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important

We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.