CAMHS Team Administrator

To work positively with colleagues to maintain effective relationships. To act as a first point of contact for service users, recording on relevant Trust clinical systems the patient details, reason for call and next appropriate action. To effectively manage callers expectations whilst providing correct and accurate information at all times. To use a variety of verbal and non verbal communication skills to ensure that the caller understands the relevant information given. This includes callers of a non-English speaking background (who may require an interpreter), those with a hearing impairment, with altered emotional states, with cognitive learning and / or a behavioural disability or communication deficits. To record all data accurately in the patients electronic records. To have a full working knowledge of the IT systems and applications used. To provide the first point of contact for all communications, to sort, distribute and prioritise incoming mail, emails and telephone calls using judgement and experience to decide which documents are to be passed to the clinicians or social services for action and information. To ensure that patients notes are treated confidentially and are correctly maintained following Caldicott guidelines and that documentation contained therein is correct, of a high quality of standard and is maintained at all times. To undertake relevant administration duties associated with referrals and bookings management as required and when necessary.