Customer Service Assistant

About Us

Newham College London, now merged with NewVIc Sixth Form College, is the largest post-16 education provider in Newham. With campuses in East Ham, Stratford, Plaistow, and the London City Institute of Technology (LCIoT) in Canning Town, we serve over 11,000 students across a range of pathways – including 16–18 study, adult education, apprenticeships, and higher education.

With over 800 staff, four main campuses, and an annual turnover of £60 million, Newham College is one of the borough’s largest employers and plays a key role in driving local economic and community development.

The Role.

We are looking for a friendly, professional and customer-focused individual to join our team as a Customer Services Assistant.

You will provide a high-quality front of house service, acting as a key point of contact for learners, staff and visitors across the College. The role involves delivering professional, welcoming and efficient customer service in person, over the phone and via email, helping ensure a positive experience across all interactions.

Based at our Stratford Campus, the role will also require regular travel to other College campuses and centres to provide operational support where required.

This role is offered on a full-time basis, 36 hours per week over 5 days.

Key responsibilities.

Deliver professional front of house and reception services across College sites

Welcome and support learners, visitors and staff, providing accurate information and guidance

Manage enquiries via telephone, email and face-to-face communication

Support enrolment periods, events and wider student-facing activity

Maintain visitor procedures, including sign-in, safeguarding and health and safety processes

Monitor and respond to shared inboxes and customer enquiries in a timely manner

Provide up-to-date information on courses, enrolment and learner support services

Work collaboratively with colleagues to resolve queries and support service delivery

Contribute to continuous improvement of customer service processes and standards

Ensure compliance with College policies and procedures, including safeguarding and equality standards

Our Ideal candidate should have the following qualifications, skills and experience.

Minimum Level 2 qualification in English and Maths, or equivalent

Previous experience within a customer service, reception or administrative environment

Experience managing enquiries across multiple communication channels

Excellent verbal and written communication skills

Strong organisational skills and attention to detail

Ability to work professionally, proactively and as part of a team

Confident using Microsoft Office applications, including Word, Excel and Outlook

Ability to quickly learn new systems and communicate information clearly

Commitment to delivering high standards of customer care and service

Safeguarding of Children and Vulnerable Adults

In line with Keeping Children Safe in Education All employment offers are subject employment checks. These include (some of which are dependent on the role and the individual): Enhanced DBS including Children’s Barred List check, DfE teaching/management Barred List check, on-line searches, overseas criminal record check, evidence of identity and Right to Work in the UK, satisfactory references, confirmation of medical fitness, evidence of relevant qualifications and a check of previous employment history.

The College is committed to safeguarding and promotes the welfare of all learners and expects its staff to share this commitment. You will be required to become familiar with the College's policies and comply with the requirements to safeguard and protect the welfare of children and young people and vulnerable adults. All staff are asked to complete mandatory training in relation to KCSIE and other key areas, and to read the relevant policies.

Equality, Diversity and Inclusion

The College has a strong commitment to working towards the implementation of equality of opportunity in both service delivery and employment. The College’s mission and strategic objectives directly support this aim. All employees are required to actively support the development, dissemination and implementation of this aim and related policies and programmes.

Recruitment Process

The email account you use to apply will be used for all recruitment communication. Please ensure that you use an email account that you regularly monitor.

All application forms must be fully completed, including a full record of education and employment history. Incomplete applications will not be considered for shortlisting.

The salary for this position is inclusive of London weighting. Please note that we advertise our salaries on a range to indicate the trajectory of progression that can be made. Appointments are usually made at the start of the salary range.

We regret that we are unable to respond to every application. Therefore, if you do not hear from us within four weeks of the closing date, please assume your application has not been successful.

We reserve the right to close the vacancy early, should we receive sufficient applications.

**Please note that we do not accept CVs**

Closing Date

14/06/2026

Interview Date

TBC