Social Media Manager | National Theatre

Social Media Manager - National Theatre and The Conduit.

£45,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We're looking for...

We are looking for a creative, commercially minded Social Media Manager to lead and grow the social presence of a diverse portfolio of hospitality and cultural brands across National Theatre Food & Drink and The Conduit. The role is based primarily at the National Theatre due to number of outlets.

This role is responsible for developing and executing social media strategies that drive brand awareness, community engagement, guest acquisition and revenue across a range of venues and experiences, including:

• Lasdun Restaurant
• The Understudy
• National Theatre Events
• Nettle
• Birchwood

The ideal candidate will combine strong content creation skills with strategic thinking, an understanding of hospitality marketing, and a passion for culture, food, drink and events.

We are Levy

We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

Social Media Manager - The Role

Social Media Strategy & Planning

• Develop and execute social media strategies across Instagram, Facebook, LinkedIn, TikTok and emerging platforms.
• Create brand-specific content plans and social calendars for each venue and campaign.
• Align social activity with wider marketing, commercial and business objectives.
• Identify opportunities to increase reach, engagement, reservations, private events

Content Creation

• Lead the creation of engaging, high-quality content including photography, video, Reels, Stories and short-form content.
• Capture content on location across multiple venues and events.
• Brief and manage external photographers, videographers and content creators where required.
• Ensure content maintains each brand's unique tone of voice and visual identity.

Community Management

• Manage day-to-day social media activity across all accounts.
• Respond to comments, messages and customer enquiries in a timely manner.
• Build and nurture online communities, driving engagement and advocacy.
• Monitor conversations, trends and audience sentiment.

Campaign Delivery

• Work closely with marketing teams to support launches, seasonal campaigns, events, menus and activations.
• Create and manage paid social campaigns alongside marketing stakeholders and agency partners where appropriate.
• Support influencer partnerships, creator collaborations and social competitions.

Performance & Reporting

• Monitor and analyse performance across all channels.
• Produce regular reports with actionable insights and recommendations.
• Track key KPIs including engagement, follower growth, reach, website traffic, reservations and conversions.
• Continuously test, learn and optimise content performance.

Brand & Industry Awareness

• Stay current with social media trends, platform updates and best practices.
• Identify innovative opportunities to keep our brands relevant and engaging.
• Champion social-first thinking across the business.

What we're looking for

Essential

• 3+ years' experience managing social media accounts for hospitality, lifestyle, food & drink, events or cultural brands.
• Strong content creation skills, particularly video-first content.
• Experience using Canva, Adobe Creative Suite, CapCut or similar tools.
• Excellent copywriting and storytelling abilities.
• Strong understanding of social media analytics and reporting.
• Experience managing multiple brands simultaneously.
• Highly organised with exceptional attention to detail.

Desirable

• Experience working with restaurants, bars or cultural venues.
• Experience running paid social campaigns.
• Experience with influencer marketing and creator partnerships.
• Photography and basic video editing skills.
• Understanding of CRM and digital marketing channels.

What Success Looks Like

• Increased engagement and audience growth across all channels.
• Strong social support for venue launches, events and campaigns.
• Growth in reservations, ticket sales and customer acquisition driven by social media.
• Consistent, high-quality content output across all brands.
• A vibrant and engaged online community that reflects the personality of each venue.

What you'll get in return

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme

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Healthcare & wellbeing

Aviva Digicare, Medicash (dental, optical, therapy treatments)

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Mental health support

24/7 Employee Assistance Programme

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Family benefits

Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave

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Perks & discounts

Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships

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Financial wellbeing

Pension scheme, Life Assurance, preferred rates on salary finance products

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Development opportunities

Professional subscriptions, ongoing training and structured career pathways

• Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences and shape the future of hospitality.

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference

com/0809/99418001/52831713/SU #Levy UK

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!