Care Co Ordinator

Main Duties & Responsibilities

Work with the Deputy Care Manager to maintain smooth Client/Carer communication

Schedule care efficiently, allowing adequate care and travel time

Answer calls professionally and record enquiries accurately

Share and record changes to Client or Carer needs and availability

Log complaints, feedback and enquiries using the correct procedure

Maintain clear communication and positive working relationships with Care Assistants

Record new Care Assistants and Clients on the system promptly

Report weekly on recruitment needs, rota gaps, risks, availability and concerns

Match suitable Care Assistants to each package

Prepare weekly rosters and issue rotas promptly

Record holidays, sickness and absences accurately

Plan and record cover for holidays, training and planned absence

Maintain accurate communication, Client and Care Assistant records

Report weekly travel and wait-time KPIs

Join the on-call rota

Person Specification

Qualifications & Experience

Previous Domiciliary Care experience - Essential

Scheduling, HR or recording system experience – Desirable

Health and Social Care or relevant qualification – Desirable

Customer service experience - Desirable

UK driving licence, daily car use and Class 1 business insurance