Patients Flow Healthcare Assistant | Central and North West London NHS Foundation Trust

Are you passionate about supporting individuals experiencing mental health crises? Do you have a caring, compassionate, and person-centred approach, and are you looking for an exciting new challenge within mental health services?

We are seeking two compassionate, organised, and proactive Patient Flow Healthcare Assistants to join our dedicated team at the Riverside Centre Health Based Place of Safety (HBPoS). This is an excellent opportunity to play a vital role in the delivery of high-quality mental health care, supporting the safe, effective, and timely flow of patients through the service.

As a Patient Flow Healthcare Assistant, you will work collaboratively with multidisciplinary teams to ensure patients receive respectful, responsive, and recovery-focused care during their time within the HBPoS. You will contribute to maintaining a safe and therapeutic environment while supporting service users through their care journey.

The successful candidates will demonstrate excellent communication and interpersonal skills, a commitment to delivering compassionate care, and the ability to work effectively in a fast-paced and dynamic environment. Previous experience within healthcare or mental health services is desirable, although a genuine passion for supporting individuals experiencing mental health difficulties is essential.

The Patient Flow Assistant is responsible for supporting the efficient operation of the Health Based Place of Safety by coordinating patient pathways, maintaining accurate records, facilitating communication between services, and assisting the multidisciplinary team to ensure timely assessment, treatment, transfer, and discharge of service users.

The post holder contributes to the delivery of safe, effective, and person-centred care while ensuring compliance with relevant policies, procedures, and legislative requirements.

At Central and Northwest London NHS Foundation Trust, we provide a comprehensive range of specialist healthcare services across both physical and mental health. We are committed to delivering high-quality, patient-centred care that is safe, effective, and compassionate. Patients are at the heart of everything we do, and our dedicated teams strive to achieve the best possible outcomes for those we serve.

What We Offer

• 27 days of annual leave, increasing to 29 days after five years of service and 33 days after ten years of service
• Enhanced pay rates for working unsocial hours
• Excellent career development opportunities through a variety of progression pathways
• Regular supervision and appraisal programmes, with optional coaching support available
• Support towards obtaining the Continuous Professional Development (CPD) Certificate
• Support to complete the Care Certificate
• Access to a generous NHS Pension Scheme
• Comprehensive maternity, paternity, and adoption leave benefits
• Opportunities to engage with a wide range of staff networks, groups, and initiatives
• Dedicated health and wellbeing support services for all employees

Band 3 Patients Flow Healthcare Assistants work closely with vulnerable people who use our services, as well as their families, friends, and carers. They play a vital role in providing quality care and support across our services.

Patients Flow Healthcare Assistants are expected to adopt a holistic, person-centred approach to care, demonstrating kindness, compassion, responsiveness, and professionalism always. They contribute to the delivery of safe, effective, and high-quality services by:

• Building positive, therapeutic relationships with service users, their families, carers, and multidisciplinary team members.
• Providing compassionate, respectful, and recovery-focused care that promotes dignity, independence, and wellbeing.
• Supporting individuals to achieve their personal goals and maximise their potential through person-centred care planning and delivery.
• Observing, monitoring, and accurately reporting changes in a service user's mental and physical health, ensuring concerns are escalated appropriately.
• Contributing to the maintenance of a safe, supportive, and inclusive environment for service users, visitors, and colleagues.
• Promoting equality, diversity, and inclusion, while respecting the individual needs, preferences, beliefs, and values of those receiving care.
• Supporting service users to engage in therapeutic, social, educational, and recreational activities that enhance recovery and quality of life.
• Working collaboratively with multidisciplinary teams to ensure continuity, coordination, and excellence in care delivery.
• Maintaining professional standards, confidentiality, and compliance with organisational policies, procedures, and relevant legislation.
• Actively contributing to service improvement initiatives and fostering a culture of continuous learning and development.
• Caring and compassionate in their interactions with others.
• Respectful, inclusive, and culturally sensitive.
• Professional, accountable, and reliable.
• Flexible and responsive to the changing needs of service users.
• Committed to delivering high-quality, person-centred mental health care.

This advert closes on Friday 11 Sep 2026