IT Service Desk Engineer

To be responsible in providing a comprehensive Technical IT Helpdesk service in conjunction with other IT Support Team members, as directed by the Head of IT to include;

First Line Support

Over the telephone and helpdesk system resolving Clinical/non-clinical IT problems with guidance/training and technical know-how.

Second Line Support

Onsite support resolving clinical/non-clinical IT problems by analysing complex software/hardware factors. To be responsible for the diagnosis, resolution and maintain computer systems, of hardware and software faults for networked desktops and peripherals. To be responsible for safe use of equipment other than equipment used personally; safe use of expensive equipment / Installation and/or repair and maintenance of physical assets. To accurately record and responding to users IT support desk tickets, managing the number of calls and prioritising calls depending to the severity. To be jointly responsible for ensuring that regular system back-ups are carried out, for maintaining and checking back-up logs and restoring files as required in conjunction with the IT Deputy Manager / Head of IT.