Radiography Administration Assistant

Responsible for welcoming patients, staff and all other visitors to the reception desk, deal with all enquiries in a kind and courteous manner. Responsible for checking personal details and updating when booking appointments or when patient attends on EPIC system. Responsible for dealing with all referral forms in accordance with the department policies and procedures. Responsible for reading and interpreting information on referral forms and become familiar with terminology. Answering and dealing with a high volume of calls via the call centre phone system. Responsible for ensuring all GP request forms are scanned for reporting purposes. Responsible for taking post to post room in order to ensure the prompt delivery of appointment letters Responsible for making appointments using the EPIC System adhering to RTT booking targets Responsible for accessing appointment booking systems for all routine x-ray, screening and scanning diaries to identify appointment times. Responsible for checking waiting lists on EPIC system daily ensuring appointments are made within the department timescales(RTT) Responsible for entering data onto EPIC system accurately. Responsible for printing and dispatching electronically produced appointment letters having identified appropriate preparation and information leaflets for enclosure. Responsible for monitoring patients in the waiting area and responding to their needs and alerting appropriate members of staff if patient is in need of assistance. Responsible for reporting equipment/system faults to the IT Department. Carryout all other administrative duties e.g. emailing, photocopying, organising porters. Observe and maintain strict confidentiality of personal information relating to both patients and staff. To be fully aware of safety policies and procedures of working in all radiology areas Be fully proficient on all patient information systems throughout the Trust in order to extract information and monitor patients pathways To ensure that all daily tasks and ongoing workloads are prioritised and completed within agreed timeframes. To cover for colleagues during periods of absence To be responsible for negotiating with ward staff to arrange in-patients examinations at a mutually convenient time for the ward and modality. Responsible for preparing morning and afternoon in-patients list when required. Responsible for preparing porters patient collection list To undertake further duties not covered in the job description to ensure smooth running of the department and are deemed appropriate to grade and responsibilities of the post.