Finance Assistant Sales Ledger Invoicing - Outpatients

SPENCER PRIVATE

HOSPITALS Job Description Job Title

Finance Assistant

Sales Ledger Invoicing Outpatients Department

Finance Responsible to

Finance Team Leader Accountable to

Finance Manager JOB PURPOSE Issuing sales invoices for inpatient and outpatient appointments. Ensuring that invoices are billed in line with the correct contract and collecting and recording the relevant treatment elements and costs. Assist with credit control including the timely processing of customer receipts, with any related patient queries dealt with efficiently and with empathy. Supporting the Finance Team Leader and ensuring that monthend timetables are adhered to. KEY RELATIONSHIPS Billing Team Manager Deputy Billing Team Manager Finance Sales Ledger team Administration teams

Outpatient nursing team External

Patients External

Consultants KEY RESPONSIBILITIES Billing of outpatient appointments, ensuring that sales pricing is aligned to the correct contract, that charges are complete and correct and that related provider fees are recorded Liaising with colleagues across the organisation and parent entity to ensure that relevant information is received in a timely manner to enable billing Billing of pre-assessment appointments, ensuring that sales pricing is aligned to the correct contract and that charges are complete and correct Respond to customer queries by telephone and email, resolving issues efficiently and with empathy and discretion Maintenance of patient notes on system (recording all enquiries) Taking customer payment details by telephone, processing and receipting where required Assist with the sending of completed invoices to the relevant insurers or customers as requested via the necessary channels e.g. Healthcode Carry out all necessary departmental filing Ensure that all tasks are completed in line with the month end close timetable Contribute to the development and improvements for the finance department Financial To continue to review and create efficiencies, improving our relationships with our partners across the business Quality To maintain high standards ensuring high stakeholder satisfaction Equal Opportunities It is the aim of the hospital to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, sex, race, colour, nationality or ethnic or national origins, or is not placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end, the hospital has an Equal Opportunities Policy and it is for each employee to contribute to its success. Health & Safety All Employees must be aware of the responsibility placed on them under the Health and Safety at Work Act (1974), to ensure that the agreed safety procedures are carried out to maintain a safe environment for employees and visitors. Individual employees should also refer to specific health and safety requirements within their own job descriptions. Data Protection If required to do so, to obtain, process and/or use information held on a computer or word-processor in a fair and lawful way. To hold data only for the specific registered purpose, and not to use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed by Spencer Private Hospitals. Customer Care It is the aim of the hospital to provide patients and clients with the best possible care and service. In order to meet this aim all of our staff are required, at all times, to put the patient or client first and do their utmost to meet their requests and needs courteously and efficiently. Confidentiality To ensure that confidential information is not disclosed about Spencer Private Hospitals (including information regarding patients and staff) to any unauthorised member of staff, or to anyone outside the employment of Spencer Private Hospitals. This job description is intended to reflect, in outline, the responsibilities of the post holder, which may change over time with corporate or local business needs of Spencer Private Hospitals. It will therefore be subject to periodic review and amendment in the light of changing circumstances and following consultation with the post holder.

Signed

Date

.. CORPORATE VALUES Spencer Private Hospitals has a set of core values which are at the heart of the vision and all that we do. We expect our team members to demonstrate these values in all areas of their work. BEHAVIOURS Care - Where care comes first. Respect - Every voice matters, every person counts. Excellence - Strive to be the best we can. Accountability - We own our actions and deliver on our promises. Teamwork - Achieving more through unity and trust. Empathy - Understanding others to make a real difference.