Homechoice Assistant

About the Role

The Homechoice Team are looking for an administration assistant to help deliver the Council’s housing allocation scheme fairly and consistently so that residents can access the affordable housing of their choice.

Working closely with our customers and partners through our choice-based lettings scheme - Kent Homechoice, you will help customers secure their new homes, ensuring that housing register applications are checked and verified to ensure that our policies are met.

The position is full time, working 37 hours per week on a permanent basis. We offer a hybrid working arrangement, combining the flexibility to work from home with time in the office as required.

About Maidstone Borough Council

Maidstone Borough Council is a confident organisation with ambition and aspirations to deliver high quality services to our residents and local businesses. We strive to make the borough an attractive place for all and secure a successful economy. We continue to build on our strengths, assets, knowledge and expertise and our track record for innovation and improvement to create a financially sustainable future so that we can continue with our undiminished plans.

We will only achieve the results we are aiming for through the talents and hard work of all our people. You are encouraged to become part of our vision and in return you can expect support, training, and fair reward from us. We will give you the opportunity to develop the skills to do your job well and create a positive working environment where your ideas about improving how we do things are valued and we manage the changes needed for new ways of working well.

At Maidstone Borough Council we recognise the importance of flexible working and the benefits this can bring to both our staff and the Council. We know that by offering employees a range of flexible working opportunities we can positively impact their wellbeing and engagement, and drive productivity in return. As such we have developed a highly flexible hybrid working policy, alongside our flexi time and flexible working policies, enabling staff to shape their working patterns around building a greater work life balance.

About You

You will provide a key role in providing high quality administrative support to the Homechoice Team, including gathering the supporting evidence required to enable processing of online housing register applications, updating of applicant’s records and dealing with general correspondence.

Your experience of working in a challenging front line customer service role will help you to remain calm under pressure while delivering the highest levels of customer service. You will also have experience of maintaining accurate records and producing statistical information using a variety of IT packages.

If you feel you meet the requirements of the post and are ready for a new and exciting challenge, then we’d like to hear from you.

Essential Requirements

 Educated to a good general standard

(minimum of 4 GCSE’s or equivalent)

 Good customer care and communication skills, both written and verbal

 Excellent administrative skills, with

accuracy and attention to detail.

 Ability to present information in a logical and sequential manner.

 Highly organised, ability to prioritise, manage and complete a variety of tasks in a busy environment.

 Ability to assess and apply knowledge and information about services

 IT literacy including proficiency in using Microsoft Office and spreadsheets.

Selection Process

Following the submission of your application form, it will be reviewed by the recruiting manager. Those that are successful in securing an interview can expect job specific interview assessment, followed by an interview.

Maidstone Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment.

The Council considers that the successful applicant will have access to the Government’s secure network and will need to have a Baseline Personnel Security Standard check completed. In addition to the normal pre-employment checks this requires a criminal record check for unspent convictions and verification of employment history for the preceding 3 years. Where the 3 years of employment history cannot be verified through the most recent employment reference, you will need to provide a copy of your HMRC PAYE record for the 3-year period and will need to explain the reasons for any gaps in employment.

If you would like to discuss this position, please contact Anita Birring, Senior Homechoice Officer on 01622 602581

Job Description and Person Specification

https://docs.maidstone.gov.uk/jobs/Job-Description-Homechoice-Assistant.pdf

Interview Date

w/c 29 June 2026

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.