Business Support Manager

Package Description

We are looking for a highly organised and proactive Business Support Manager to join Agincare Enable. In this pivotal role, you will provide high-level business management, project coordination, and administrative support to ensure the smooth and efficient running of our operations. Working closely with the Senior Leadership Team, you will support to drive both day-to-day performance and longer-term growth. This role is ideal for someone who thrives in a fast-paced environment, enjoys coordinating multiple priorities, and takes pride in delivering high-quality support across teams and projects.

Duties of the role

Business & Project Support

• Coordinate business operations to support the delivery of Enable services
• Provide administrative support to the Senior Leadership Team across governance, compliance, and business development
• Lead and manage projects, including planning, tracking progress, and reporting on outcomes
• Support data analysis and reporting to inform decision-making
• Coordinate responses to bids and ensure timely input, review, and sign-off

Team & Meeting Coordination

• Organise and manage meetings, including Board and leadership meetings, and key events
• Prepare agendas, presentations, and take accurate minutes
• Track actions and follow up to ensure completion
• Maintain accurate records, documentation, and databases
• Manage correspondence, emails, and enquiries in a timely manner

Communication & Collaboration

• Facilitate effective communication across internal teams and external stakeholders
• Share updates and key information clearly and appropriately
• Handle sensitive information in line with data protection requirements

Compliance & Continuous Improvement

• Ensure adherence to company policies and procedures
• Maintain confidentiality at all times
• Support quality improvements and continuous development initiatives

Additional Responsibilities

• Support with complaints, compliments, and data requests
• Assist with report writing as required
• Undertake training and stay up to date with sector developments
• Occasionally travel and work flexibly, including evenings and weekends, to meet business needs

About You

Essential Skills & Experience

• Strong knowledge of Microsoft 365 (Word, Excel, PowerPoint, Teams, Planner, SharePoint, OneDrive)
• Proven project management experience or relevant qualification
• Excellent IT skills, particularly in Excel and reporting tools
• Strong organisational skills with the ability to manage multiple priorities
• Ability to produce accurate, timely reports and management information
• Excellent communication skills, both written and verbal
• Ability to work effectively in a fast-paced, changing environment
• Strong time management and attention to detail
• Demonstrable experience working within a Project Support role

Desirable Skills and Experience

• Experience within health, social care, or supported living sectors
• Experience working with senior leadership teams
• Knowledge of governance, compliance, or business development processes
• Project Management qualification (e.g. PRINCE2,PMI)

Benefits

We believe in recognising the hard work and dedication of our team. As a valued member of Agincare, you’ll benefit from

• A supportive and inclusive working environment
• The chance to help shape a growing and ambitious care organisation
• Refer a friend scheme up to £1000*
• Outstanding career development
• Blue Light Discount Package
• Company pension scheme

About Agincare

We’re a family run business that’s been caring and supporting people since 1986. With over 4,500 team members, we’re one of the UK’s largest care providers and are continuing to grow. We have over 100 locations across England including care& nursing homes, home care branches, extra care schemes, supported living properties and live-in offices.

Agincare are signatories of the Care Leaver Covenant and are committed to supporting care leavers to live independently. We are proud to be able to offer a guaranteed interview to care leavers, or an informal conversation about our career opportunities.

All of our care services are regulated by the Care Quality Commission (CQC).

Equal opportunities are important to us at Agincare and we welcome applications from all.

*Refer a friend bonuses are subject to terms and conditions