Buyer & Customer Service | St George's University Hospitals NHS Foundation Trust

We are looking for a driven and enthusiastic Buyer to join our team.

Role of the Department

To act as the corporate business centre for South West London Procurement Partnership (SWLPP) and to advise/lead as the Centre of responsibility on all Procurement & Supply Chain activities for the single service. The Procurement department manages the provision of goods and services to all departments (clinical and non-clinical) on a daily basis, contracting for the provision with several thousand suppliers. In addition, the department liaises with Government Agencies and the European Union office of Member Governments for the contracting of goods and services.

The service operates as a commercial and financial steward managing non-pay expenditure and performs a strategic business management role in support of its stakeholders Annual Business Plans.

Main Duties/Key Results Areas

• Provide a courteous and helpful service to Service Customers to ensure appropriate, approved goods and services are obtained in a timely, efficient manner.
• Process departmental requests to add or introduce new products/items to item file.
• Inform IT Systems & Catalogue Manager of correct pricing on Product Master Files and assists in resolving any issues.
• Assist in resolving discrepancies related to receipt and return of goods related to procurement issues.
• Perform routine clerical duties such as filing, faxing, and answering phone calls concerning inquiries on order status of products.
• Respond promptly and courteously to department/ward/customer enquiries. Handles and resolves complaints in a professional manner. Directs unresolved issues to the appropriate Supply Chain leadership
• Follow up on department/ward/customer needs in a timely and professional manner
• Provide follow-up status on back ordered items from requesting departments
• Responsible for researching/resolving Accounts Payable inquiries
• Adhere to Procurement department processes and policies

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

***For further information regarding the Job role please see the Job Description and Person Specification attached***

This advert closes on Thursday 17 Sep 2026