Support worker

Balance is looking for a dedicated, compassionate Support Worker to join our Day Centre in Wandsworth.

To demonstrate Balance values of partnership, independence, professionalism, empowerment, staff recognition, and sustainability in your conduct and approach to your work.

To support your colleagues, service managers, and other key professionals in putting those using our service at the centre of your daily work.

To maintain and update client and related operational records with an accurate and professional commitment.

To ensure compliance with and the delivery of the charity's policies and procedures, particularly those related to safeguarding, inclusion, and disability discrimination.

To support clients with their daily activities and to promote their independence

To be able to communicate effectively with families, colleagues, and clients.

https://hr.breathehr.com/recruitment/vacancies/46801.

Main Responsibilities of the Job

To demonstrate Balance values of partnership, independence, professionalism, empowerment, staff recognition, and sustainability in your conduct and approach to your work

Through partnership, support and develop people's skills, confidence and interests as part of a multi-disciplinary day service offer.

To support your colleagues, service managers, and other key professionals to put those using our service at the centre of your daily work.

To maintain and update client and related operational records with an accurate and professional commitment.

To ensure compliance with and the delivery of the charity policies and procedures particularly those related to safeguarding, inclusion, and disability discrimination.

Communication

To demonstrate flexibility in communication style as appropriate for different audiences, including the people we support, their families, internal colleagues, and colleagues from our Health & social care partners, showing an awareness of people’s communication needs and adjustments that may need to be made.

To demonstrate and model a consistent professional awareness in how you communicate via email, text, phone and face-to-face.

To be a great listener including demonstrating a proactive approach to supporting clients in expressing their wishes and views and demonstrating effective communication with internal colleagues and external partners.

To empower those you support by ensuring your communication is centred on the person you are supporting and appropriate to their needs and abilities.

Support

To work in partnership with your support colleagues, whether in the day centre or in other community settings.

To empower and support the independence of those using our services, collaborating with them in designing the support and personal development.

To ensure support provided is of a high professional standard and in line with all the charities values, policies and procedures.

To deliver support that maximises the strengths, knowledge and preferences of those using our day services, particularly in relation to the activities they undertake whilst using them.

Performance Management

To ensure that you are reliable, punctual, and proactive at work

To ensure your work is person-centred, strengths-based and collaborative in its approach

To be complete and maintain all client records, service administration

To support colleagues and the management team and contribute to the overall achievement of the service.

Financial Management

To ensure that all records and administration related to client costs are kept up to date.

To understand budgeting and management of peoples finances in line with best practices, the charity’s policies and financial procedures and guidance from managers.

General

To promote the principles of Independence, choice and control, equal opportunities, social inclusion and ensuring people are supported to reach their potential.

To ensure individual information is captured into systems in a timely fashion in accordance with service guidance and shared with all relevant parties as appropriate.

To provide evidence of a continued commitment to own personal development and learning

To have an awareness of the Adult Social Care safeguarding policy and raise alerts if necessary

To provide support and assistance to other members of the team and provide cover as and when directed.

To work in accordance with Balance Policies and procedures including Health & Safety, relevant policies and legislation.

To maintain confidentiality and to ensure that access and sharing of and use of the information complies with relevant policies and procedures, including the Data Protection Act.

To be respect equality and diversity with regard to all people we meet.

To be able to take on all aspects of Key working and ensure that all files and paperwork is kept up to date

To support people as directed by the individual, their support plans and needs assessments

To follow guidance on positive risk taking and assessment

To take part in reviews and meetings as required

To demonstrate a person-centred approach to supporting people

To be responsible for own personal performance and development

To have an awareness of cost implications of support planning recommendations.

To ensure case information is entered into systems in a timely fashion in accordance with relevant case recording policies and shared with all relevant parties as appropriate.

To work in accordance with Balance’s Equal Opportunities, Health & Safety, and other relevant policies and legislation.