HPB Cancer Support Worker / Navigator

Key Duties and Responsibilities

The duties and responsibilities listed below should be undertaken in accordance with the levels of competence as defined in the KSF outline for this post. In addition all staff are expected to act in accordance with the values and behaviours of the Trust Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users. Be the point of contact for all routine enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquiries. Organising incoming and outgoing mail both paper and electronic. Liaise with GPs/cancer services as appropriate. Liaise with patients and other consultants secretaries. Specifically assist the CNSs in coordinating care by tracking patient pathways and providing a point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs. Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways, Using good communication skills, and appropriate tools and procedures, liaising as appropriate with the CNS when non routine and refer complex decisions to the team for assessment and review. Provide basic telephone advice and refer on or sign-post to other sources of support Any other appropriate task as allocated by the Clinical Nurse Specialists