Preoperative Assessment Case Manager | Chelsea and Westminster Hospital NHS Foundation Trust

Job Summary

TheAdultPreoperativeAssessmentDepartmentprovidesaserviceforalladultelectivesurgical patientsattendingChelsea and WestminsterHospital West Mid site,aswellas patientsseenatotherhospitalswhoaretohavesurgeryhere.

PatientsarereferredfromallareasoftheUK andabroad.

TheteamcomprisesspecialistNurses, ConsultantAnaesthetists, HealthCareAssistants.

Tofunctioneffectively,theteam membersrequireclinical informationaboutpatientsthatisnotalwaysreadilyavailableinthehospitalspatientnotes.Thisinformationisvital forappropriateassessmentofriskandtoallowpatientstoproceedtosurgeryas safelyaspossible.

Obtainingthisinformationina timelymanneristhecorefunctionoftherole.

• · ThepostholderwillberequiredtopromotebestpracticeaccordingtotheTrust’sAccessPolicyandwillbeexpectedtopromoteandutiliseallrelevantTrustPoliciesrelatedtothefulfilmentoftherole.
• · Whererequired,toliaisewithGPpractices,otherhospitalsandotherdepartmentstoobtainmedicalrecordsandpatientinformationtoensurePOAcansafelyclearthepatientforsurgery,orensure theyaretreatedpriortobeingcleared.
• · TooverseetheadministrativeaspectsoftheclinicsupportingtheleadforPre-assessment.
• · Ensurethatallrequiredinformationincludingmedicalrecordsarereadyforrelevantclinic runningthatday
• · Ensuringthatallpatient requirementshavebeencateredfor(e.g. transport, translatorsetc.)
• · Takingresponsibilityforplanningandpreparationforclinicsinadvancetoensuresmooth runningon adaily basisandexcellentpatient experience.
• · Proactivelymanagingpatientpathwaystoensurethat no patients‘fallthroughthenet’.
• · Actingasapointofcontactforpatientswhoareawaitinginvestigationsarisingfromtheir initial preoperativeassessment.

Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.

We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.

We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.

· ThepostholderwillberequiredtopromotebestpracticeaccordingtotheTrust’sAccessPolicyandwillbeexpectedtopromoteandutiliseallrelevantTrustPoliciesrelatedtothefulfilmentoftherole.

· Whererequired,toliaisewithGPpractices,otherhospitalsandotherdepartmentstoobtainmedicalrecordsandpatientinformationtoensurePOAcansafelyclearthepatientforsurgery,orensure theyaretreatedpriortobeingcleared.

· TooverseetheadministrativeaspectsoftheclinicsupportingtheleadforPre-assessment.

· Ensurethatallrequiredinformationincludingmedicalrecordsarereadyforrelevantclinic runningthatday.

· Ensuringthatallpatient requirementshavebeencateredfor(e.g. transport, translatorsetc.)

· Takingresponsibilityforplanningandpreparationforclinicsinadvancetoensuresmooth runningon adaily basisandexcellentpatient experience.

· Proactivelymanagingpatientpathwaystoensurethat no patients‘fallthroughthenet’.

· Actingasapointofcontactforpatientswhoareawaitinginvestigationsarisingfromtheir initial preoperativeassessment.

· ToberesponsibleforescalatingrelevantissuestoASM/LeadNurse.

· Thepostholderwillwork with admin team in POA for booking and Rota.

· ToensurethatappointmentavailabilityismaintainedforHighRiskAssessmentClinic patientsandtoliaisewiththeanaestheticcoordinatortoensureadequateanaestheticcover

· WorkingwiththeleadforPre-operativeassessment, andotherTrust Improvement Teamsinallaspectsofimprovingoutpatientflowsandpathways.

· Attendingallinternal teammeetings, takingminutesand distributingappropriately.

· Cover reception duties

· Using CCS and Cerner for POA

· SupportingtheNursesbyattendingtheregularreviewsessionswithConsultant

· AnaesthetistsandactingonoutcomesonbehalfoftheNursewhenrequired.

· Maintainingestablisheddatacollectionprocessesandrefiningandimprovingasandwhen required.

· EnsuringthatappointmentavailabilityismaintainedinlinewiththedepartmentSLAandthat allclinicsareexpandedorblockedasrequired, escalatingtoLeadPOAC ifrequired.

· ProcuringsuppliestosupporttheadministrativeaspectsoftheclinicviathePECOSsystem

ManagementDuties

· Help manage the band 3 in POA admin

Additional responsibilities

· Promotingtheacceptanceand adherencetotheDataProtectionAct withintheteam.

· Undertakeotherdutiesthatareconsideredtobewithinthegeneral scopeofthepost, as requiredbytheLeadPOA and Scheduling department.

This advert closes on Tuesday 22 Sep 2026