Vulnerability Adviser

Citizens Advice Cheshire West is looking for an experienced Welfare Benefits Adviser to join our Welfare Rights Team as a Vulnerability Adviser.

This is an opportunity to use your knowledge and expertise to make a real difference to people across Cheshire West. You will provide specialist welfare benefits advice, guidance and casework, helping clients maximise their income, resolve benefit issues and access the support available to them.

Advice will mainly be provided by telephone, with occasional face-to-face appointments where required.

About the role

You will

Provide high-quality welfare benefits advice, guidance and casework.

Help clients maximise their income and access their full benefit entitlement.

Manage your own caseload and work towards a target of six clients per week.

Prepare written submissions and support benefit appeals, excluding tribunal representation.

Liaise with statutory bodies, partner organisations and other agencies.

Maintain accurate case records and work in line with Citizens Advice policies, quality standards and funder requirements.

Contribute positively to the wider Welfare Rights Team.