Senior Product Manager

Join our Digital Product team as a Senior Product Manager – Web Experience Enablement and play a critical role in shaping the future of M&S.com. You’ll own the end-to-end product strategy for our web experience platform, leading the evolution of our technology to deliver a dynamic, resilient and increasingly personalised customer journey.

Working across a complex ecosystem of teams and stakeholders, you’ll turn customer insight and commercial goals into impactful product outcomes that power one of M&S’s key growth channels.

What you’ll do

Your key accountabilities will include

• Own and deliver the end-to-end product strategy and roadmap for Web Experience Enablement, balancing customer, commercial and technology priorities
• Translate customer needs, data insights and market trends into clear, prioritised product plans that drive measurable value
• Lead cross-functional collaboration across Technology, Data, UX and commercial teams to deliver scalable and sustainable web capabilities
• Act as the voice of the customer, using experimentation, benchmarking and analytics to continuously optimise the online experience
• Drive product-led ways of working, leading agile delivery, managing dependencies and ensuring successful outcomes across multiple teams

Who you are

Your skills will include

• Significant experience in product management, with a track record of delivering complex digital products from strategy through to launch and optimisation
• Strong technical understanding, with the ability to work confidently across engineering, data and platform teams
• Excellent stakeholder management and communication skills, with the ability to influence at all levels
• Proven experience leading teams in an agile environment, balancing speed to market with long-term sustainability
• A customer-first, data-driven mindset, with strong analytical skills and the ability to identify opportunities, risks and trade-offs

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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