About this role

Type dictation from audio transcription of clinical correspondence and

documentation.

Quality check documentation completed in clinical administration support.

Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly.

Complete any tertiary referrals to external Trusts and ensure these are

completed on the PAS system. Keep track of referrals to ensure patient is

promptly reviewed. Check that follow up appointments are arranged in

conjunction with patient pathway.

To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.

Accurate use of patient information using the patient administration system (iPM) including registration screen, checking patient details are correct and tracking of case-notes.

Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients.

Ensure efficient audit processes in place concerning correspondence to

ensure quality levels maintained and rectify accordingly.

Record and input data onto databases and systems as appropriate.

To provide a comprehensive administration/audio typing service in dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. Ensure cross cover working where possible.

NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.

We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.

We operate from five hospital sites: Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Heart and Chest Hospital provide specialist services in cardiothoracic surgery, cardiology and respiratory medicine, both in the hospital and out in the community. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.