Commercial Operations Manager

Commercial Operations Manager

Company

Shakti Paan Food

Job Type

Full-time, Permanent

Hours

37.5 hours per week

Salary

£37,000–£39,500 per annum, depending on qualifications and relevant experience.

Job Summary

Shakti Paan Food is looking for an experienced and commercially focused Commercial Operations Manager to oversee and improve the day-to-day commercial performance of our retail and online food business. We offer a range of authentic Indian groceries, snacks, spices, beverages, paan products and everyday essentials.

The successful candidate will be responsible for coordinating commercial operations, improving sales and profitability, managing supplier and purchasing activities, monitoring stock performance and identifying opportunities to improve operational efficiency. The role will involve working closely with management, suppliers and staff to ensure the business operates efficiently while meeting its commercial objectives.

Key Responsibilities

* Develop and implement commercial and operational strategies to improve business performance, revenue and profitability.

* Oversee day-to-day commercial operations across the company's retail and online sales activities.

* Monitor sales, costs, margins and operational performance against agreed business targets.

* Analyse sales data, customer demand and product performance to identify commercial opportunities.

* Review product pricing and margins and recommend appropriate pricing strategies.

* Coordinate purchasing activities and ensure appropriate stock levels are maintained in line with customer demand.

* Develop and maintain strong working relationships with suppliers, wholesalers and other commercial partners.

* Negotiate supplier pricing, purchasing terms and commercial arrangements to achieve value for the business.

* Monitor supplier performance, product availability, delivery standards and purchasing costs.

* Identify opportunities to reduce unnecessary expenditure and improve operational efficiency.

* Review stock movement and identify slow-moving, underperforming and high-demand product categories.

* Work with management to introduce new products and develop appropriate product ranges based on customer demand and market trends.

* Support the development of retail, online and business-to-business sales channels.

* Coordinate promotional activities, seasonal offers and pricing initiatives to support sales growth.

* Conduct market and competitor analysis to identify changes in customer demand, pricing and commercial opportunities.

* Establish and monitor commercial and operational KPIs and provide regular performance reports to senior management.

* Assist with commercial budgeting, forecasting and cost-control activities.

* Coordinate with retail, purchasing, sales and marketing functions to ensure commercial objectives are achieved.

* Review operational processes and recommend improvements to increase productivity, service standards and profitability.

* Support staff performance by communicating operational priorities, targets and business requirements.

* Maintain accurate commercial, purchasing, supplier and performance records.

* Identify operational and commercial risks and take appropriate action to minimise disruption to the business.

* Ensure commercial and operational activities comply with company policies and applicable legal and regulatory requirements.

* Provide regular reports, analysis and recommendations to senior management to support business decision-making.

Skills

* Commercial and operational management.

* Sales, revenue and profitability management.

* Purchasing and supplier management.

* Stock and inventory planning.

* Commercial negotiation.

* Pricing and margin analysis.

* Budgeting, forecasting and cost control.

* Retail and online operations.

* KPI and performance management.

* Market and competitor analysis.

* Process improvement and operational planning.

* Leadership and team coordination.

* Stakeholder and relationship management.

* Strong communication and negotiation skills.

* Analytical and problem-solving abilities.

* Microsoft Office, particularly Excel and PowerPoint.

* Strong organisational and time-management skills.

Experience

* Minimum of 2 years' relevant experience in commercial operations, retail management, purchasing, business operations, sales management, wholesale, food distribution or a related commercial role.

* Experience managing or coordinating day-to-day commercial or operational activities.

* Experience monitoring sales, costs, margins and business performance.

* Experience working with suppliers and negotiating commercial terms.

* Experience with purchasing, stock management or inventory planning.

* Experience analysing sales data, product performance and customer demand.

* Experience identifying cost-saving and operational improvement opportunities.

* Experience within food retail, grocery, convenience retail, wholesale or e-commerce is desirable.

Qualifications

* A Level 3 qualification in Business, Management, Retail, Operations or a related discipline is desirable.

* GCSEs or equivalent qualifications in English and Mathematics are preferred.

* A degree or professional qualification in Business, Management, Operations, Retail or a related subject is advantageous.

Benefits

* Competitive salary based on qualifications and relevant experience.

* Paid annual leave.

* Workplace pension.

* Ongoing training and professional development.

* Career progression opportunities.

* Employee discount.

* Supportive and professional working environment.

Shakti Paan Food is an equal opportunities employer. Applicants must have the legal right to work in the UK.