Senior Store Fulfillment Manager

Join Superdrug Head Office- Make a Real Difference Every Day!

Location

Hours

37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

Salary

Competitive

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting

bit…

A day includes

•Responsible

for ensuring picking, packing and dispatching processes of stores fulfilling

online orders are efficient.

•Responsible

for delivering fulfilment SLAs; including order turnaround time, accuracy, and

delivery deadlines.

•Manage

store capacity planning and workload balancing to support both in-store and

online sales activities.

•Monitor

productivity and optimise resource allocation (staffing, equipment, space) to

achieve efficiency targets.

•Identify

trends in data to drive action to improve performance

•Oversee

processes for “order &

collect,” “ship from store,” and returns handling.

Leadership & Team Management

•Lead,

coach, and develop central and store teams to achieve KPI/SLAs

•Create

a culture of performance improvement and accountability within central and

store teams.

•Produce

succession plans for the team linked to stretch objectives to develop the

capability of the team.

•Ensure

all central and field teams are trained as required and that appropriate record

keeping is in place.

Customer Experience &

Service Quality

•Embed

process to meet/exceed customer experience ROS requirements

•Utilise

data to identify and implement opportunities.

Manage

exceptions and escalations related to late, missing, or incorrect orders and

track/identify trends to put measures in place to improve service.

Inventory & Stock Control

•Identify

and implement opportunities to maximise product availability and stock accuracy

within hubs, ensuring optimum stock and buffer levels accordingly.

•Ensure

sufficient audits are in place to minimising stock outs and preventing loss.

Cost Management

•Ensure

hours issued are adequate to fulfil demand & meet OPH budgets, proactively

managing any overspend.

•Ensure

staff structures support flexibility to deal with unexpected demand.

Operational Excellence

•Implement

standardised procedures for picking & packaging.

•Ensure

accurate tracking is in place for operational KPIs (orders per hour, short/zero

picks, order accuracy, hours spent and develop improvement plans.

•Curious

to explore and implement system, people and process opportunities to drive

performance (including leveraging automation and AI)

Peak Planning

•Responsible

for producing and delivering peak plans that ensures stores are setup to meet

increased demand whilst delivering against KPIs; including where needed the

temporary setup and training of seasonal hubs.

Compliance, Safety &

Standards

•Ensure

all fulfilment activities comply with health and safety, data protection, and

operational standards.

•Maintain

store cleanliness, orderliness, and brand presentation in both retail and

fulfilment areas.

Conduct

regular risk assessments for warehouse/fulfilment zones within the store.

Here's what's in it for you

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
• Come and be part of something special!

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