Responsive Repairs Manager

We are recruiting!

We have redesigned our services and teams to ensure we deliver on our promise to create a resident-centric culture, with a renewed focus on supporting independence and enhancing life chances, whilst continuing to provide safe, sustainable, and high-quality homes for the future.

Enfield Repairs Direct (ERD)

Enfield Repairs Direct, our in-house repairs provider launched in May 2020, has already had a positive impact on the customer experience in its first year of operation. Building on this early success to ensure a consistently high-performing service that represents value for money is a top priority.

We are proud of our achievements and the lessons learned so far, and we are now ready to take the service into its next phase of development. We are looking to build a permanent team of motivated, customer-focused, empathetic, and results-driven individuals across a range of roles at all levels.

The Role

ERD Repairs Manager (1 x FTE MM1)

We are seeking an exceptional Repairs Manager to play a key role within the ERD leadership team. This role requires a balance of strong technical/trade expertise, leadership capability, and coaching skills, alongside a relentless drive to improve the customer experience.

You will lead a team of up to 32 staff, with direct line management responsibility for 4–5 team members, and overall operational responsibility for delivering a high-quality, customer-focused responsive repairs service across a geographical patch (North or South) and a specialist function.

Key Responsibilities

• Recruit, induct, and support the development of high-performing supervisors and repairs operatives
• Manage a designated geographical patch alongside a specialist service area, including:

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• Damp and Mould
• HHSRS
• Disrepair
• Private Sector Leasing
• Complex Projects
• Communal Repairs
• Lead the delivery of a resident-centric repairs service operating 24 hours a day, 365 days a year, ensuring effective out-of-hours coverage
• Drive customer service excellence and achieve performance KPI targets
• Oversee complex and high-profile projects, ensuring strong cross-team collaboration and effective resident engagement
• Promote a strong culture of resident and building safety, ensuring robust systems of safe working and operational controls

About You

To be successful in this role, you will

• Be an exceptional leader with a proven track record of managing large teams of trade operatives
• Demonstrate the ability to motivate and inspire teams to deliver sustained improvements in customer service
• Have experience of delivering services within budgetary constraints
• Excel in leading teams through change
• Have strong knowledge of delivering high-quality, right-first-time repairs within a social housing environment

This is a varied and exciting role where no two days are the same. If you are ready to make an impact from day one, we would love to hear from you.

What We Offer

• 36-hour working week
• Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• Excellent pension scheme
• Company vehicle (van)

Contact Details -

If you would like to know more about the role, please contact Tony Medall on 020 8132 1950 for an informal discussion.

If you have any difficulties accessing this information, please contact Vickie McGrath on 020 8132 1053 or vickie.mcgrath@enfield.gov.uk

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

Why it's great to work for

Enfield Council

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.
• 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

Certain posts in the Council are ‘politically restricted’ which means that staff employed in these posts may not undertake political activities either in or outside the workplace and therefore if candidates are affiliated with any political party, we may not be able to proceed with their application.

Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes & 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

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Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.