Income Officer

Income Officer - Temporary

Contract

Temporary, 3 months

Salary

£29,000 - £33,000 per annum

Location

North London

At the

Net Zero Careers Accelerator (NZCA), we connect jobseekers with fully funded training and employment opportunities that support the UK's transition to a greener economy. Working alongside employers across construction, retrofit, renewable energy and sustainability, we help candidates access rewarding careers that make a real environmental impact.

We are looking for an experienced

Income Officer to join an Income Team on a 3-month temporary contract. The successful candidate will manage a patch of approximately 850 accounts across general needs, leasehold and shared ownership, supporting residents to sustain their tenancies while maximising income and reducing arrears.

Key Responsibilities

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Manage rent and service charge arrears across a patch of approximately 850 general needs, leasehold and shared ownership accounts.

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Action arrears cases recommended in the work tray on a weekly basis.

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Manage arrears cases in line with established arrears procedures and court protocols, including DIY repossession.

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Work proactively with residents to reduce arrears and support tenancy sustainment.

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Support residents with Discretionary Housing Payment (DHP) applications and signpost to specialist agencies where appropriate.

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Make timely referrals to internal support teams and external partner agencies.

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Complete income and expenditure assessments to establish affordable repayment plans.

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Work closely with housing and finance teams to ensure effective income recovery.

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Maintain accurate records and provide a high standard of service to residents.

Essential Requirements

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Proven experience in income recovery within social housing.

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Experience managing arrears across

general needs, leasehold and shared ownership properties.

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Good knowledge of arrears management processes and court protocols.

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Strong communication and resident-facing skills.

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Ability to manage a substantial caseload and work proactively with minimal supervision.

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Strong problem-solving and negotiation skills.

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Ability to work collaboratively with internal teams, external agencies and partner organisations.

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Passion for supporting residents and helping them sustain their tenancies.

Desirable

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Experience using

Rubbix or a similar housing management system.

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Experience supporting residents with DHP applications and benefits-related issues.

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Experience working with vulnerable residents and specialist support agencies.

What We Offer

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3-month temporary contract.

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Opportunity to make a positive difference to residents and tenancy sustainment.

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Collaborative working environment.

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Opportunity to work within an established housing Income Team.