MHSPA Mental Health Advisor | West London NHS Trust

The role of Mental Health Advisor (Telephone Support) offers an exciting opportunity to make a real difference every day. You’ll be at the heart of our 24/7 Mental Health Single Point of Access (SPA), providing compassionate, first-line advice and support to people in distress, as well as carers and professionals seeking guidance.

Using your strong communication and customer service skills, you’ll respond to calls, emails, and future text-based enquiries, helping individuals feel heard, safe, and supported.

This is a fast-paced, varied, and rewarding role for someone who thrives under pressure, enjoys helping others, and is passionate about improving mental health care

The West London NHS Trust Single Point of Access (SPA) provides 24/7 mental health support for people in crisis, as well as carers and professionals seeking advice.

As a Mental Health Advisor, you’ll be the first point of contact for individuals reaching out for help. You’ll provide advice, support, and information by phone and email, helping people stay safe and access the right care when they need it most.

Working alongside clinical colleagues, you’ll assist with triage, manage sensitive and high-pressure situations, and ensure accurate recording of information. You’ll receive full training, clinical supervision, and ongoing support.

This is a rewarding and fast-paced role within a 24/7 service, requiring empathy, resilience, and strong communication skills.

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

This advert closes on Friday 18 Sep 2026