Senior IT Procurement Technician

DUTIES AND RESPONSIBILITIES To respond and resolve requests assigned from the customers and Service Desk, ensuring a smooth procurement process for both hardware and software requests. Provide and deliver hardware / software for remote sites e.g., peripheral clinics and Trust satellite sites. Delivery an excellent quality, staff-focused service. Provide advice and expertise on all aspects of IT hardware and peripherals used within the trust. Liaise with relevant third-party maintenance/support providers, recording and escalating any hardware/software issues as required. Deploy all requests for hardware, software and peripherals throughout the trust, ensuring these are deployed in line with Digital SLAs. To prepare and image devices using Microsoft SCCM and or Microsoft Intune ready for deployment, including security and asset making of devices. To maintain and update the Asset database and correct any discrepancies. To ensure adequate stock levels are maintained and stock replenishment is fulfilled. To ensure all refuge and waste disposal is carried out where required. To ensure all aspects of Hardware Recycling / Disposal is correctly undertaken. Liaise with our End User Compute team to ensure that any build related issues are escalated to them. To assist with new or changes to the trusts corporate build image. Proactively monitor for any devices that have failed updates to ensure these are logged and resolved as soon as possible. Update the Service Desk Management System (ITSM Tool) to support the provision of performance statistics. Be proactive in the approach to problem management by identifying multiple instances of incidents, researching possible resolutions and in some cases undertake root cause analysis. Update and record resolution details in the Service Desk Management software, ensuring that the relevant resolution category and outcome are completed. Assign unresolved incidents to the appropriate specialist IT Team/person. Communicate with the end user informing them on progress and providing where possible and estimated resolution/delivery time. Escalate any major incidents to the IT Service Delivery Manager or Head of Digital Operations and contribute to major incident reviews where appropriate. Manage own workload with minimum supervision. Contribute to policies, procedures, and protocols for own work area. Work autonomously but within departmental procedures. Create and maintain technical procedures and training documentation for use by members of the team. Establish and maintain positive working relationships within the Digital Services department, key stakeholders, and all Trust departments. Participate in personal objective setting and reviews that are in line with strategic objectives. Attend all mandatory training sessions as required by the Trust. Documentation & Continuous Improvement Create and maintain technical procedures and training documentation for team use. Contribute to departmental policies, procedures, and protocols. Participate in IT projects and service improvement initiatives. Attend mandatory training and engage in personal development aligned with Trust objectives. Customer Service & Communication Deliver a high-quality, staff-focused service, keeping end users informed of progress and expected resolution times. Communicate technical issues in a clear, non-technical manner to staff at all levels. Establish and maintain positive working relationships across the Digital Services department and wider Trust. GENERAL DUTIESPhysical effortThere is a frequent requirement to exert intense physical effort for several short periods during a shift.Mental effortThere is a frequent requirement for prolonged concentration. Emotional effortExposure to distressing or emotional circumstances is rare. Working conditionsOccasional exposure to unpleasant working conditions such as cold and noisy air-conditioned Data Centres. OTHER RESPONSIBILITIES This job description is neither exclusive nor exhaustive and the duties and responsibilities may vary from time to time in the lights of changing circumstances and in consultation with the job holder.