Customer Service Specialist - Manchester

Customer Service Specialist

Location

Manchester

Salary

£25,000 per year

Contract Type

Full-time, Permanent

Working Hours

Typically 8

30am to 5:00pm, 5 days per week

Saturday Working

Some Saturdays required

About the Net Zero Careers Accelerator

The Net Zero Careers Accelerator (NZCA), delivered by GoodPeople, connects candidates with employers working across the UK's transition to a greener economy. The programme supports opportunities across sustainability, energy efficiency, smart technology, green construction and other areas contributing to the UK's net zero ambitions.

About the Role

A growing business within the waste and resource recovery sector is looking for a

Customer Service Specialist to join its customer contact team.

You will be a first point of contact for customers contacting the business by telephone, email and Live Chat. Your role will be to understand customer queries, provide accurate information, resolve issues and help customers make effective use of digital services.

Full contact centre training will be provided, so previous contact centre experience is not essential.

This role would suit someone who enjoys helping people, solving problems and working in a busy customer-focused environment.

Important to Know

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Permanent position

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Based in Manchester

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Salary of £25,000

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Typically 8

30am to 5:00pm, 5 days per week

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Some Saturday working required

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Full contact centre training provided

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Previous contact centre experience is not essential

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Strong communication and customer service skills are essential

Key Responsibilities

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Handle inbound customer contacts by telephone, email and Live Chat

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Provide accurate information and support with service-related queries

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Guide customers through digital tools, online services and processes

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Manage customer complaints with empathy, ownership and professionalism

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Maintain accurate customer account records

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Record actions taken and keep customer information up to date

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Identify opportunities to improve the customer experience

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Share customer feedback with the wider team

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Promote and educate customers on digital tools and self-service options

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Work in line with relevant service and compliance requirements

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Support the wider contact centre team in delivering a professional and consistent service

What We're Looking For

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Excellent communication and active listening skills

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Strong customer focus

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Genuine interest in helping people

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Calm, professional and positive approach

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Good problem-solving skills

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Confidence using digital systems

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Ability to learn new technology

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Resilience and adaptability in a busy environment

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Good organisational skills

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Ability to manage multiple tasks

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Positive and helpful approach

Desirable Experience

The following would be beneficial but are not essential

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Customer service experience

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Contact centre experience

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Call handling experience

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Experience using CRM or contact centre systems

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Experience handling challenging customer conversations

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Experience supporting customers with digital tools or online processes

Training

Full contact centre training will be provided.

Candidates who demonstrate the right attitude, communication skills and willingness to learn are encouraged to apply, even without previous contact centre experience.

Why Join?

This is an opportunity to develop your customer service skills within a busy and supportive contact centre environment.

You will play an important role in helping customers access essential services while developing your communication, problem-solving and digital skills.