Clinical Entity and Natural Language Programming (NLP) Service Lead

At South London and Maudsley NHS Foundation Trust, we believe in providing excellent care which is delivered with pride and compassion. Everything we do is to improve the lives of the people and communities we serve and to promote mental health and wellbeing for all. Access to information extracted from electronic health records is essential to support day-to-day clinical decision making through clinical decision support tools and clinical research. The Clinical Entity and Natural Language Programming (NLP) Service Lead is responsible for defining and managing a service to extract essential clinical information from clinical text and / derived from across the record for use in SLAM by clinical services through LUCi and for research via CRIS. As well as managing services for use within the Trust, this role includes the design and management of the externally facing and commercial Mental Health Text Analytics Cloud service (MH-TAC), by which other NHS Trusts and Universities can access and use NLP pipelines developed in SLAM safely and securely to extraction information from local clinical text. . To that end the successful applicant will be someone with advanced technical knowledge and experience using cutting edge techniques and AI methodology in NLP and cloud infrastructure as well as excellent management, supervision and communication skills. They will have extensive knowledge of all aspects of electronic health records structure and use in a secondary mental health NHS Trust and experience working with both clinical and academic partners and customers.

Communications and Working Relationships

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Internal

Senior clinicians including clinical directors and service lead Senior academics, including professors SLaM Digital Services Technical Teams SLaM Business Intelligence Team SLaM Clinical Systems Team SLaM and BRC Clinical Informatics Teams Other Clinical and Administration staff

Other ICT staff External

SLaM service users and the general public External suppliers and contractors Colleagues in other academic institutions, Health Authorities, NHS Trusts, and other organisations (e.g. the Office for National Statistics) Social Services departments Government departments (e.g. the Ministry of Justice, the Department for Work and Pensions), etc. Other NHS organisations (e.g. NHS Digital)

Kings Health Partners Key Responsibilities

To actively manage the SLAM Clinical Informatics Entity and NLP Service, establishing how professional and administrative policies should be interpreted and implemented Responsible for managing service operations including development of a written service models to ITIL standards. Line management of the services technical developer and service administrator Initiate and lead discussions with senior clinicians in SLAM and IoPPN academics to identify information extraction requirements from clinical records to support best clinical practice, to evaluate technical options and feasibitliy and design effective, cost-effective solutions Lead on the development of new technical pipelines to extract complex entities out of clinical data, using the most up-to-date technical processes including the latest AI techniques. Supervise and train junior staff in the use of novel technical processes to extract information from text.Design and deploy an effective service DevOps and change management processes in line with highest industry standards and existing SLAM Digital Services policies and processes. Actively manage the deployment of novel pipelines into routine operational services and processes, including monitoring and routine reporting of performance. To ensure all services and solutions are cost effective and meet continue to meet budget requirements Communicate effectively about the design, availability, definitions and performance of service outputs in response to enquiries from internal and external stakeholders and service users. Co-ordinate and oversee continuous performance testing of service outputs in line with their usage in day-to-day clinicai practice and academic research use. Ensure the SLAM cloud-based NLP technical infrastructure is operational and effective. Work directly with and lead communications with all relevant SLAM Technical teams, and third-party system suppliers providing 4th line technical support, communicating complex technical requirements and deployment, ensuring the technical infrastructure is able to support all operational requirements efficiently and cost-effectively Design and manage all elements of the SLAM MH-TAC service, enabling commercialisation of information extraction pipelines to other NHS Trusts and UK universities, including complex negotiation, contractual, costings and budget management and governance elements. Lead on relationships with commercial partners and customers of MH-TAC To develop and lead on the delivery of training, awareness and promotional resources to support MH-TAC