Manager, Intentional Peer Support Service

The Role You will lead the operational delivery and development of SMHFs peer support services, oversee recruitment, training and quality assurance, act as Safeguarding Lead, and contribute to strategic growth and partnerships. Key Responsibilities Service Leadership and Operational Management Lead and develop SMHFs Intentional Peer Support Service. Oversee day-to-day operations, staffing, budgets, quality and performance. Line manage the Transformation Project Manager, IPS Trainers and Peer Support Workers. Ensure compliance with KPIs, GDPR, safeguarding and service standards. Work with data analysis staff to ensure high quality record keeping and reporting Monitor outcomes, manage risk and respond to feedback, complaints and incidents. Service Delivery Oversee referrals, assessments and allocation processes. Support staff to help people achieve meaningful goals. Maintain positive relationships with service users and partners. Recruitment, Training and Workforce Development Lead recruitment, induction and development of staff and volunteers. Oversee IPS training, accreditation and shadowing opportunities. Provide supervision, appraisal, coaching and reflective practice sessions to support staff delivering a safe quality service. Maintain DBS, training and workforce records. Safeguarding and Organisational Leadership Act as SMHF Safeguarding Lead. Provide safeguarding advice and oversight. Represent SMHF at relevant contract and partnership meetings and boards. Sutton Mental Health Foundation is committed to safeguarding and promoting the welfare of adults at risk and expects all staff, volunteers and trustees to share this commitment. As the organisation's designated Safeguarding Lead, the postholder will be responsible for promoting a strong safeguarding culture, providing safeguarding advice and guidance, ensuring concerns are managed appropriately, and maintaining compliance with safeguarding policies, procedures and statutory requirements. Strategic Development and Partnerships Identify new funding, contract and partnership opportunities. Support research, evaluation, fundraising and service development. General Responsibilities Champion SMHF values, equality, inclusion and co-production. Maintain professional development and comply with health and safety requirements. DBS Requirement This role is subject to an Enhanced Disclosure and Barring Service (DBS) check due to regular contact with vulnerable adults. Appointment will be conditional upon the successful completion of all pre-employment checks, including satisfactory references, proof of right to work in the UK and an Enhanced DBS disclosure. The successful candidate will also be expected to maintain DBS clearance and undertake safeguarding training appropriate to the role. Equality, Diversity and Inclusion Sutton Mental Health Foundation is committed to creating a diverse and inclusive workplace where everyone is treated with dignity, fairness and respect. We welcome applications from people of all backgrounds, particularly those who are underrepresented within the mental health and voluntary sector workforce. We are committed to promoting equality of opportunity and eliminating discrimination on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, socio-economic background or any other protected characteristic. We are committed to making reasonable adjustments throughout the recruitment process and during employment to enable disabled applicants and employees to thrive. We encourage applicants to let us know if there is any support we can provide to ensure an accessible and inclusive recruitment experience.