Customer Assistant - Learning - Gemini

Work Pattern

Week 1

Sunday 08:00-17:00

Thursday 08:00-17:00

Friday 08:00-17:00

Week 2

Wednesday 08:00-17:00

Thursday 08:00-17:00

Friday 08:00-17:00

Purpose of Learning Assistant

To support the Regional People Manager and Regional Learning Partner to deliver an outstanding academy learning service at all levels.

Accountabilities

Develop remarkable people

Support coordination of all development programmes including employability schemes for customer assistants

Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs

Ensure all regional learning hubs and the academy facilities are maintained to a high standard

Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times

Offer exceptional levels of service to all colleagues and visitors across the academy

Delivering regional buddy upskilling where required

Deliver upskilling to Induction facilitators in standalone hubs where required

Listen and act on colleague feedback to make this a great place to work , with the support of BIG

100% accurate execution

Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy

Build key stakeholder relationships across Centre of Expertise, externally and Region

Utilise digital tools to manage academy learning capacity

Drive high performance

Act as subject matter expert for onboarding and My Welcome

Support the delivery and completion of Compliance Learning across the region

Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement

Technical Skills/ Experience

Digitally confident with programmes such as Microsoft Teams, Word, PowerPoint and Excel

Comprehensive knowledge of customer shopping channels

Good level of product knowledge and services across the store

Up to date knowledge of the commercial operation and brilliant basics

Good level of digital capability and use of digital tools and applications

Adapting to change

Ability to learn new ways of working quickly and be able to deliver relevant information

Able to confidently deliver information in a public forum and ensure attendees' understanding