IT Workshop Technician

Company Description

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Why join us?

Our vision- we are building the worlds most admired and compelling brand ecosystem

Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Think without limits - Think fast, think fearlessly, and take the team with you
• Own it and back yourself - Own the basics, own your role and own the results
• Be relevant - Relevant to our people, our partners and the planet

Are you ready to join the Fearless?

Job Description

Working from our purpose-built IT Workshop, you’ll take ownership of hardware across the business—supporting colleagues in Head Office, retail, and distribution to keep everything running at pace.

What you’ll be responsible for

• Owning hardware-related queries end-to-end through our ticketing system, ensuring clear updates and resolution
• Building, repairing, and maintaining IT equipment to deliver consistent performance and uptime
• Managing the full asset lifecycle—from receipt and deployment through to disposal
• Supporting wider IT teams with the preparation and rollout of hardware for new implementations
• Keeping documentation up to date so knowledge is shared and standards stay high

How you’ll be supported

• You’ll work as part of a collaborative IT team that shares knowledge and backs each other
• Clear processes and documentation to help you succeed from day one
• Ongoing guidance and feedback to help you build confidence and capability
• Exposure to a wide range of technology and projects across the business

The details

• Based full-time at our Shirebrook HQ
• Monday to Friday, rotating shifts: 8am–5pm and 9am–6pm
• 1 in 4 weekend rota

Qualifications

What good looks like

• You take accountability for your work and follow through to resolution
• You’re comfortable working at pace, prioritising what matters when demand is high
• You care about quality, accuracy, and doing things properly—not just quickly
• You bring a proactive mindset and look for ways to improve how things are done

What we are looking for

• Clear passion for a career in IT and looking to grow with the business
• Able to understand problem trends and escalate where necessary
• Solution orientated mindset
• Good knowledge of IT hardware
• Hands-on experience with IT hardware repair and testing
• Experience with Windows desktops and servers

While not necessary, the below would be desirable

• Knowledge of Cisco networking hardware
• Experience in an IT support or configuration role

Additional Information

Additional Information

Along with your benefits package we also offer a wide range of perks for our colleagues

Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.

Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.

Fearless 1200 – Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link to find out more - https://www.youtube.com/watch?v=O0qmvJofMew

Employee Welfare

Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.

Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.

What’s next?

Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focused and centred around how you align with our Culture and Values. If successful we anticipate a further interview stage with the Hiring Manager/wider team which will take place onsite and be more technically focused.