Law Clinic Manager, Full time 1.0 FTE

Main duties and responsibilities

Operational Management and Service Delivery

• Lead on the day-to-day operational management of the Law Clinic, ensuring efficient, high-quality delivery of legal advice and services to members of the public.
• Oversee all operational plans for the Law Clinic, reviewing, revising and creating policies, protocols and procedures as appropriate.
• Manage and maintain the Clinic’s case management system, IT infrastructure and administrative processes, ensuring accurate and efficient data handling at all times.
• Ensure robust client intake, referral and case allocation processes, including management of the Refernet platform and the Clinic’s web presence.
• Safeguard a positive client journey and experience, managing client expectations professionally and in accordance with the Clinic’s values.
• Ensure compliance with all relevant statutory and regulatory frameworks, including requirements set by the Solicitors Regulation Authority (SRA), LawWorks, Refernet and the University.
• Compile and present regular reports on Law Clinic activities, performance, trends and impact for internal and external stakeholders.

Staff and Student Volunteer Management

• Coordinate the work of the legal team within the Clinic, including solicitors, paralegals and legal assistants, ensuring high professional standards are maintained.
• Train, manage and appraise the Legal Assistant and Paralegal in line with University HR policies and procedures.
• Manage the full application, selection, onboarding, training and ongoing management of student volunteers, providing regular support and feedback.
• Liaise with Law School academic colleagues on the timetabling of supervising solicitors and student volunteer sessions to ensure effective integration with teaching and learning activities.

Strategic Development and Partnerships

• Act as the primary point of contact for external partners, referring organisations and stakeholders, building and maintaining productive, long-term relationships.
• Undertake business development activity to extend the Clinic’s reach, identifying and pursuing new partnership, collaboration and funding opportunities.
• Identify and create opportunities to expand the Clinic’s provision of legal advice and support to new and emerging client groups, community organisations and underserved populations.
• Develop and maintain a strong presence in the pro bono and professional networks locally and nationally, ensuring the University of Roehampton is well represented in the sector.
• Develop opportunities for cross-institutional and cross-organisational working with other HE institutions, NGOs and pro bono organisations.
• Pursue appropriate funding opportunities for the Law Clinic, including from external sources and donors, preparing applications and ensuring all funding criteria and reporting obligations are met.

Strategy, Planning and Reporting

• Provide relevant research, market analysis and sector intelligence to inform the strategic direction and positioning of the Law Clinic.
• Contribute to strategic planning discussions with the Deputy Dean of Business and Law and Head of Law School, offering expert operational insight.
• Implement and manage new projects and developments within the Clinic, including assessing operational impact, developing project plans and undertaking risk assessments.
• Maintain up-to-date knowledge of developments in the pro bono and legal practice sectors, higher education policy and relevant funding streams.

Communications and Liaison

• Draft papers, briefings, reports and other communications for the Law School, University committees and external bodies as required.
• Build and maintain a network of contacts across the University’s departments and professional service divisions to facilitate information sharing and collaborative working.
• Participate in Law School, Faculty and University committees, working groups and sector fora as required.
• Represent the Law Clinic at external events, conferences and platforms, raising the profile of the Clinic and the University’s pro bono work.

Professional Standards and Development

• Maintain an in-depth technical knowledge of developments in legal practice and the pro bono sector, demonstrating a commitment to continuous professional development.
• Undertake all work in accordance with the standards and codes of conduct set out by the relevant professional bodies, including the SRA.
• Uphold the confidentiality of all client, student and staff data in accordance with the Data Protection Act 2018 and the UK GDPR.
• Undertake any other duties commensurate with the seniority and nature of the post, as directed by line management.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.