Customer Service Advisor - TEMP

Call Handler/Appointment Scheduler x2 – 6 Month Temporary Contract

Location

Oxted / Hybrid working (after the first 3-4 weeks)

Salary

£13.50 per hour

Duration

6-Month Temporary Contract

⏰

Hours

Monday to Friday, 37 hours per week – 8.30am – 4.30pm/9am-5pm (rota)

An experienced and customer-focused Call Handler/Appointment Scheduler is required to support a busy Housing Services – Building Maintenance team.

The successful candidate will be responsible for handling repair and maintenance enquiries, accurately logging requests, scheduling appointments, and coordinating works efficiently. This role requires excellent communication skills, strong organisation, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Handling inbound repair and maintenance enquiries.
• Logging and triaging repair requests accurately.
• Scheduling appointments and managing work diaries.
• Liaising with operatives and contractors.
• Monitoring job progress and providing updates.
• Maintaining accurate records using internal systems.

Skills & Experience

• Previous customer service or contact centre experience.
• Scheduling or coordination experience.
• Strong communication and organisational skills.
• Ability to manage difficult or vulnerable customers.
• Knowledge of housing repairs desirable.
• Experience using MRI (Orchard) desirable.

For your information

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

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Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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