WP Recruitment & HR Ltd • Newport, Isle Of Wight
About this role
Contact Centre Advisor x2
Industry
Infrastructure
Location
Newport, Isle of Wight
Hours
1x 7am - 7pm dayshift on 4 on/ 4 off rota. 1x 7am - 7pm / 7pm - 7am rotating ( nightshift is every third rotation) 4 on 4 off rota
Days
4 on/4 off, on a rota basis
Duration
Temp to Perm for the right candidate
Duties
Responding to customer calls within set timescales, complaint handling, providing and processing information.
Maintaining in house, complex computerised systems (training given)
Adherence to standards.
Compiling accurate messages and producing reports.
Liaison with internal departments and external agencies, contractors and the public.
Experience
Strong customer services experience (including complaint handling) within an office based environment is required as are a good level of administrative and organisational skills.
In addition, experience of inbound call centre is preferred but must have a good telephone manner and communication skills as a minimum.
Must have a good level of computer literacy and attention to detail with the ability to learn new systems.
Must be flexible with working hours.
Salary
£14.29 per hour worked day shift/ £15.31 per hour worked rotating shift
By submitting your CV to WP Recruitment & HR Ltd, you imply consent to our agency processing your personal data, please see our GDPR webpage for further information.
If we think we can assist you, we will invite you to register with our agency, WP Recruitment & HR Ltd., in order to be considered for vacancies.
If you are already registered with our agency, please contact our office directly on 01983 822615 for further details.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.