Hospital Family Support Worker

Working in Hospital Visit your assigned hospitals across London and Surrey, including Royal Marsden Sutton, Evelina London SE1 (when the Primary Treatment Centre moves from The Royal Marsden), Kingston Hospital, St Georges Tooting, St Peters Chertsey, Royal Surrey Guildford and Epsom Hospital regularly, in line with need, to support existing Momentum families and meet new referrals. This will be based on service need, and you will not be required to attend all hospitals each week. You will also be visiting families in selective Intensive Care Units, during times of critical illness and uncertainty. Build strong, positive relationships with hospital staff, and other professionals so you become a trusted part of the team on the paediatric wards, including attending Multi-Disciplinary Team meetings, sharing professional knowledge of our families, maintaining accurate records and reporting back as required. Deliver presentations in hospital to professionals to raise awareness of Momentum. Be a friendly and approachable presence for professionals and families alike, clearly explaining what Momentum can offer. Follow hospital policies on infection control, dress code, and safeguarding at all times. There may be occasions when you are required to work a Saturday, taking time back during the week. Supporting Families Provide compassionate, age-appropriate support to families, children, and young people of all ages and backgrounds. Offer emotional and practical support tailored to each family's situation, listening closely and responding with care from the moment they're referred. Manage your own caseload, prioritising contact based on need and making sure families always feel supported. Connect families to relevant services - such as therapies, respite breaks, and family experiences which includes trusted external organisations when needed. Recognise the needs of siblings, grandparents, and carers, helping them to find the right support too. When required, support families under palliative care with compassion and sensitivity. Work closely with our Echoes team to ensure bereaved families transition to their specialist support smoothly and with care. Make sure every family feels part of Momentum for as long as they need us. Professional Responsibilities Refer families into Momentums support service, in line with the criteria required for referral. Keep clear, accurate and confidential records of your work on our secure database (Salesforce) Work independently, in line with our operational plan and report back to Senior Family Support Worker. Regular and timely collaboration within the Family Support Team (Hospital & Community) managing and reporting on caseload. Share stories, photos, and anonymised family updates (with consent) to help the charity's fundraising and communications. Join team meetings, clinical supervision, and training (some virtual, some at our office near Hampton Court Station, Surrey) Act promptly on any safeguarding concerns in line with Momentums policies. Follow all guidelines for lone working, safeguarding, data protection, and health & safety. Take on other tasks that help us deliver our family support services for example managing family events i.e. family days out.