Receptionist

We are 4 Day Week employer

Purpose of the role

To provide reception, referral, and information to clients in a flexible, respectful and non-judgemental manner, including referring to others, and answering queries; keeping up-to-date records and files; using IT systems and word-processing as appropriate.

Essential criteria

Experience/understanding of confidentiality issues for young people accessing sexual health services

Previous receptionist or administrative experience

Experience of telephone work, for example managing and directing incoming calls and supporting clients over the phone

Experience of record keeping, including updating basic client information and filing and storage of records

Experience of word processing and inputting and retrieving information from a computer system

To learn more about the role and person specification please read the attached 'role specification' which can be found on the application form.

About the role

Hours

Part-Time 15 Hours per week (

Monday and Friday and 1

4 Saturdays)

(Upon completing your probationary period, you will be eligible to join the 4 Day Week program, which allows you to work 20% fewer hours without a decrease in salary)

Contract

Permanent

Location

Brook Manchester

Salary

£26,227.5 per annum pro rata

Closing date

19/09/2026

Application Tip

Ensure your supporting statement refers to the person specification as this will assist in a successful sift through to the interview stage.

About Brook

Brook is the UK’s leading sexual health and wellbeing charity. We are committed to changing attitudes, challenging prejudice and championing equality.

Our unique combination of clinical services and education programmes are designed to meet individual needs and instill positive behaviours that influence their whole lives. Our digital solutions help us reach even greater numbers of young people and professionals, and our expansion into all-age services ensures that whole communities can benefit from our inclusive, non-judgmental approach to sexual and reproductive health.

We are continuously listening to and learning from our service users and the communities we support. We amplify the voices of those who face barriers to access, ensuring that sexual health remains high on the political agenda and that law, policy and practice is aligned with what they need.

Benefits of working for Brook

4 Day Week (Working 20% hours less without salary decrease)

Annual leave – 28 days per annum, increasing up to 33 days plus 8 bank holidays

Sick pay (from 3 up to 12 weeks fully paid)

Flexible working

Gratitude scheme

Assisted purchase scheme

Cycle to Work up to £1k

Employee Assistance Programme (EAP)

Long service awards

Maternity and paternity pay

Pension scheme – Employee pension contributions matched by Brook up to 4% of qualifying earnings

Training and development opportunities

Coaching

Please note - this role requires the successful applicant to undertake an enhanced DBS check. Candidates must be able to provide paperwork demonstrating their right to work in the UK.

Please note

internal applicants with live sanctions will not be considered for this role.

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to submit your application as soon as possible.

Due to the high number of applications for this post, it will not be possible to respond to every application. We will contact you within 4 weeks of the closing date if you have been shortlisted for the role.

Thank you for your interest in working for Brook.

Brook Safeguarding with Purpose

Working with People Safely. Safe Place, Safe People.