Customer Services Administrator

There will also be close contact with other areas such as UKHSA Accounting Services when the Customer Services Administrator will need to investigate invoice/payment queries and liaise with both the customer and Accounting Services.

Further duties will include

Provide information to both new and existing customers on all aspects ordering our services. Deal with queries via post, email, fax and our on-line service and liaise with the customer to ensure their queries are answered. Enter orders on to the PDS program, run reports to ensure order continuity, collect and check the resulting data and run invoicing and credit reports to produce invoices and credit notes. Enter order data onto the PDS bespoke database. Enter data, and extract data from, the database to answer queries. Data entry is mainly manual and requires a high level of thoroughness and accuracy. Assist in investigating customer queries and in answering these queries verbally and in writing. The role involves continual contact with customers and is carried out to deadlines specified in regulatory requirements, in QA documentation or by line managers. The Customer Services Administrator will have direct responsibility in dealing with a selection of customers. The office supervisor (line manager) will be responsible for the organisation of the whole office workload, but the Customer Services Administrator will be responsible for their own work and will work as part of a team to fulfil the required duties. The above is not an exhaustive list, and is only an outline of the core components, tasks and outcomes required of the role. You will carry out any other duties as may reasonably be required by your line manager. The job description and person specification may also be reviewed on an ongoing basis in accordance with the changing needs of the division and the UKHSA. Essential Criteria 5 GCSEs including Maths, English or equivalent experience in administration or customer services Experience of working in a customer-oriented, commercial environment to include direct contact with customers and knowledge of good customer care Previous experience of working in an administrative environment using computerised data systems, and database entry work Previous experience of accounting and order processing Ability to work on own initiative, using problem solving skills to help with customer queries Excellent organisational and prioritising skills; handling a busy workload and meeting deadlines Ability to communicate effectively and to form good working relationships with colleagues, suppliers, and customers. Ability to work effectively as part of a team Desirable Criteria General awareness of the hazards and uses of ionising radiation. Familiarity with the uses of personal dosimetry and awareness of the regulatory framework for personal dosimetry Ability to react quickly to changing work plans to cope with peak demand periods Selection Process This vacancy will be evaluated using a competency-based framework which will assess your qualifications, knowledge, experience, skills and abilities outlined in the Essential Criteria listed in this job advert. Application & Sift (Competency-based) At sift stage you will be assessed against the 8 Essential Criteria listed in this job advert. You will be required to complete an: Application form (Employer/ Activity history section on the application) 750 word supporting statement This should outline how your skills, experience, and knowledge provide evidence of your suitability for the role. You will receive a joint score for your application form and statement. The application form is the kind of information you would put into your CV please be advised you will not be able to upload your CV. Please complete the application form in as much detail as possible.Please do not email your CV. Healthjobsuk has a word limit of 1500 but your statement of suitability must be no more than 750 words. We will not consider any words over 750. Longlisting In the event of a large number of applications, we may longlist into 3 piles of: Meets all Essential Criteria Meets some Essential Criteria Meets no Essential Criteria Only those that 'Meets all Essential Criteria' will progress to Shortlisting. Shortlisting In the event of a large number of applications, we may conduct an initial sift on the following

Essential Criteria

Experience of working in a customer-oriented, commercial environment to include direct contact with customers and knowledge of good customer care Desirable criteria may be used in the event of a large number of applications/successful candidates. If you are successful at this stage, you will progress to interview. Please note feedback will not be provided at this stage. Interview (Competency-based) You will be invited to a single face-to-face interview at our Chilton Scientific Campus. In exceptional circumstances, we may be able to offer a remote interview. Interview date(s) to be confirmed. During the interview we will assess against the below in relation to the

Essential Criteria

Knowledge Experience Skills and Abilities Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Eligibility Criteria External

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).

Salary Information Grade

AO AO Outer

£27,335 - £28,442 per annum, pro rata If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms. Location This role is being offered as office/lab based at our Chilton Scientific Campus, Chilton, Didcot OX11 0RQ. Please note hybrid working is not available for this role. Security Clearance Level Requirement Successful candidates must pass a basic disclosure and barring security check before they can be appointed. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Counter-Terrorist Check. For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 3 years as the role requires CTC clearance. In exceptional circumstances UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.