Deputy Front of House Manager

Pennyhill Park in Bagshot, Surrey, part of the Exclusive Collection, is a luxury hotel known for its elegance and attention to detail. Home to a Michelin-star restaurant and world-class service, it is a place where excellence and attention to detail define every experience.

You will join as a Deputy Front of House Manager that values leadership, creativity, collaboration, and pride in everything they do, supporting the Front of House Manager in delivering a seamless and personalised guest journey throughout the resort. Here, your ideas will be welcomed and your growth supported.

At Pennyhill Park, we believe in rewarding our team for their passion and dedication. As part of our team, you’ll enjoy

• Competitive pay, plus service charge
• Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
• Free meals while on duty
• Free access to the on-site gym and parking
• Access to our Employee Assistance Programme and wellbeing resources
• Exclusive discounts and perks through Hospitality Essentials
• Opportunities for growth, learning, and internal movement within the Exclusive Collection

Key Responsibilities

• Support the Front of House Manager in overseeing the day-to-day Front Office operation
• Deliver a seamless guest journey from pre-arrival through to departure
• Handle guest feedback and resolve service issues professionally and efficiently
• Lead, support and develop the Guest Services team to maintain exceptional service standards
• Work closely with Housekeeping, Reservations, Food & Beverage and Events teams to ensure joined-up service
• Support departmental scheduling, training and operational organisation
• Promote upselling opportunities across hotel services and facilities

Person Specification

• Previous experience within a Front Office or Reception leadership role in a fast-paced environment
• Strong guest service skills with a professional and approachable manner
• Excellent organisational and communication skills
• Experience leading and developing teams to high service standards
• Good systems knowledge and confidence working across hotel operations
• Passionate about luxury hospitality and creating memorable guest experiences

We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive.

As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.

Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do.