Prescription Clerk/ Pharmacy Team Assistant

Prescriptions Management Duties will include co-ordinating and preparing repeat prescriptions for our patients, data entry onto patient records, EPS and patient and pharmacy liaison. The tasks and responsibilities to be undertaken may include any or all of the items in the following lists, dependent on current and evolving practice workload and staffing levels: Work with our prescribers to provide a responsive repeat prescription service and ensure errors are minimised Monitor repeat prescription requests to ensure that patients attend medication reviews and other health checks Comply with the requirements and accepted guidance on professional practice, and with safe systems of work for re-authorising repeat prescriptions Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives Maintain accurate patient records promptly and quickly - entering data in accordance with reporting requirements Build good working relationships with local pharmacies to help enable our prescription service Create tasks and assist clinicians in managing document workflow relating to prescriptions Establish and maintain filing and administrative systems so that written or computerised information is easily accessible and secure Escalate any problems to the Practice Manager that you need support with Oversee the management of MHRA alerts and provide administrative assistance for actions taken in response to MHRA alerts, Central Alerting System alerts, local or national clinical guidance and in accordance with the Yellow Card scheme Provide administrative support for QOF and CQC searches. Patient Services / Front of House Administration Welcome, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Deal with patient queries by phone, in person or using digital consultation tools Use judgement and communication skills to ensure that patients with no prior appointment but needing urgent consultation are seen in a logical and non-disruptive manner Explain Practice arrangements and formal requirements to new patients and those seeking temporary medical cover and ensure procedures are completed Support effective systems for the smooth day-to-day running of the practice and good organisation of care across the interface between clinical services and patient administration Other ad hoc tasks as required to ensure that the highest levels of customer service are delivered to patients and visitors of the Practice Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. He/she may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, including: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, including: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights Personal/Professional Development The post-holder will participate in any training programme implemented by the Practice as part of this employment, including: Participation in an annual individual performance review, including taking responsibility for maintaining a record of their own personal and/or professional development Taking responsibility for their own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess their own performance and take accountability for their own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on their own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patient needs Effectively manage their own time, workload and resources Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the

Implementation of Services

The post-holder will

Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in and contribute to audits where appropriate