Night Support Assistant Lister Road

Why this role would be great for you

As a Night Support Assistant at You Matter, you will be an empathetic and caring individual dedicated to providing unconditional support to those experiencing homelessness and the effects of past traumatic incidents. Your role will involve creating a safe environment that empowers residents to make positive changes in their lives.

Everyone goes through periods of crisis at some point, and some individuals require additional support to navigate these challenging times. Your responsibility will be to assist our clients in a trauma-informed manner, enabling them to progress to more independent living. You will work as part of a team to achieve these goals alongside the person you are supporting, ensuring you always work with a person-centred approach.

What your week may look like

To work as part of the Night Support Team

To provide an accommodation-based support service to people within a psychologically informed environment that is underpinned with a Trauma Informed Care approach on waking night shifts

Assist with room checks and support clients in the management of their room and relationships with others and to report any health and safety issues

Assist with new resident welcome process as required into the service and with conducting risk assessments of clients

Motivate and support clients so they realise their goals

Encourage involvement and participation amongst clients in the running and shaping of the service

To input, maintain and update clients electronic records and rent payments on DAVE Housing Management System

To support clients with the taking of prescribed medication in line with medication procedures & processes

Provide clear and accurate information in respect of all clients in line with agreed procedures such as daily handovers ensuring that appropriate information is communicated with the team.

To monitor clients emotional & mental wellbeing

To socially engage with clients outside of designated timetabled activities to reduce social isolation & promote inclusion

Undertake initial needs & risk assessments

Preparation of room prior to move in being completed

Carry out induction (if needed to) to all new clients of the service

Completion of of housing benefit application and You Matter License Agreement

Complete the welcome process to the service – which may include supporting with the preparation of food & drink

Carry out evening welfare checks in during every shift

To deal promptly with all serious incidents, complaints and safeguarding/abuse disclosures

To creatively support and engage with clients that have a wide range of complex and challenging support needs

Assisting service users in their personal hygiene and of their room

To support in the turning around & cleaning of void rooms within limited timescales.

Tackle any nuisance caused by clients behaviour or their visitors, including the consequences of continuing with anti-social behaviour

To contribute to the formulation of policy and procedures in relation to support services

To attend and participate in regular team meetings to ensure good communication.

Professional Practice and Development

Attend regular supervision sessions with the Service Manager or Team Leader in accordance with the supervision contract

Maintain good professional practice and ensure ongoing development, through use of supervision and training

Respect the confidentiality of clients using the service and be responsible for the security of personal and confidential information

Carry out all these duties within the organisation’s safety guidelines

Ensure personal records are correctly maintained

Ensure effective communication with staff within You Matter

Work flexibly to meet the changing needs of the organisation

Undertake any other duties that may be reasonably requested

Flexible and positive approach with all team members

To be committed to learning and personal development both as an individual and as part of a team

Observe and ensure compliance with the Service Code of Conduct including professional boundaries and confidentiality at all times

Ensure adherence to You Matter ‘Visitors’ procedure

Dealing promptly with all complaints in line with You Matter policies and procedures

Uphold and nurture You Matter Equal Opportunities policy of anti-discrimination across all services

Ensure compliance with code of conduct, including professional boundaries and confidentiality at all times.

It is recognised that the association is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job.