Support Practitioner Emergency Accommodation

As a Support Worker at You Matter you will be an empathetic and caring individual dedicated to providing unconditional support to those experiencing homelessness and the effects of past traumatic incidents. In the main your role will involve supporting people to live independently while focusing on the end goal of living a fully independent life away from support services. You will have a passion for supporting those that have often been marginalised and overlooked by traditional services and you will want to empower people to live their very best lives- however that may look for them.

Everyone goes through periods of crisis at some point, and some individuals require additional support to navigate these challenging times. Your responsibility will be to assist those we work alongside in a trauma-informed manner, enabling them to progress . You will work as part of a team to achieve these goals ensuring you always work with a person-centred approach

What your week may look like

Ensuring that people entering the service feel supported in their new accommodation

Actively contributes to team meetings and staff handovers to ensue good communication runs through the service.

Ensure that all Housing benefit claims are made in a timely manner and address any issues that arise from the initial claim process.

Have regular communication between yourself and the Housing solutions services team and any other move on pathways so that where appropriate fully independent living can be achieved.

Ensuring the needs of those that you work alongside are met including good quality accommodation and advice and guidance

Responsible for promoting and safeguarding the welfare of adults.

Advocate for social inclusion of the people you support ensuring they are able to access health and financial support

Ensuring all health and safety and maintenance issues are raised in a timely manner

Being flexible and responsive to the changing needs of the service, ensuring our SHREK values runs through all of the work that you do

Promoting a supportive and inclusive culture within the service, valuing people and their diversity.

Provide clear and accurate information in respect of those that you work alongside in line with agreed procedures such as daily handovers ensuring that appropriate information is communicated with the support team

To maintain and update residents’ electronic records and rent payments on You Matter internal Housing Management System (DAVE)

To deal promptly with all serious incidents, complaints and safeguarding/abuse disclosures

It is recognised that the association is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job.