Engineer

Asset and configuration management. You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. Availability and capacity management. You know how to manage service components to ensure they meet business needs and performance targets. Continual service improvement. You know about developing process efficiency and common ways in which processes are optimised. You can support specific activities to improve development processes. You can spot or identify obvious deficiencies. Ownership and initiative. You can own an issue until a new owner has been found or the problem has been mitigated or resolved. Service focus. You can take inputs and establish coherent frameworks that work. Technical specialism. You can assist in technical support activities and carry out agreed / routine maintenance and administration tasks. Technical understanding. You know about the subject matter and have an understanding of what it involves. Testing. You can execute test scripts under supervision. You understand the role of testing and how it works. User focus. You can identify needs and engage with users or stakeholders to collate user needs evidence. You understand and can define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes. Please refer JD in more details.