Reception Supervisor

The Team Supervisor will be responsible for ensuring a high standard of administrative and clerical support is provided to the outpatient clinics held within the Willowfield Outpatients Department. The post holder will be responsible for supervising the clinic clerks/receptionists on a daily basis ensuring all clinics are prepared correctly and run efficiently and effectively. The post holder will work closely with the Assistant Service Delivery Manager to improve upon and develop, all aspects of the service including meeting and maintaining quality targets for the department. The post holder will use his/her previous experience and knowledge to prioritise the clerical team's workload and lead the clerk/receptionist teams. To ensure that patient pathway is actively managed and any appointments are made in line with the Trusts Access Policy.